Customer Success Manager - Workplace Technology

Round Table Recruitment Pty Ltd; Sydney; On-site; AUD 108,000 - 132,000; Full time

Benefits offered by this job

Base salary up to $120k

Regular pay reviews

Staff development

Long tenure company

Job summary

Round Table Recruitment Pty Ltd in Sydney is seeking an experienced Customer Success Manager to lead enterprise AV and IT projects for corporate clients. You will act as the go-to contact between the client and internal delivery teams, ensuring successful delivery and satisfaction.

The role focuses on commercial AV projects, workplace technologies, and delivering value to enterprise environments in Sydney. The ideal candidate has MSP experience in AV/IT and strong stakeholder management skills.

Qualifications

• Experience as Customer Success Manager in a managed services environment (AV & IT).
• Strong knowledge of workplace technologies and AV solutions.
• Excellent communication and stakeholder management skills.

Responsibilities

• Serve as the primary point of contact between client and delivery teams.
• Manage enterprise client relationships in Sydney projects.
• Support commercial and corporate AV projects.

Skills

CSM experience

AV & IT knowledge

Customer-focused

Stakeholder management

Job description

The Company:

An Australian owned Audio-Visual and modern workspace solutions specialist is looking to make a key hire to the NSW and primarily Sydney focused team. Specializing in agile and complex meeting rooms throughout Australia.

The business also offers a managed services arm element to their portfolio and seamlessly bridge the gap between core IT and AV solutions.

The Role:

An experienced and relatively senior Customer Success Manager to join the Sydney team and focus on commercial and corporate AV projects and support enterprise clients & environments. Acting as the go-to point of contact between the client and internal delivery teams.

Key Criteria:

• Previous experience in a Customer Success Manager role within a managed services environment - AV & IT
• Excellent knowledge on Workplace Technologies & AV solutions
• Customer & Delivery focused
• Expert communication and stakeholder management skills

What the company offer:

• Attractive base salary (Up to $120k base) + benefits
• A company that invests in their staff and have regular pay reviews and role responsibly reviews
• 20 years + of treading a success as a business
• Stable company with long tenure for all the staff