Customer Success Lead – Residential Construction

McDonald's; New South Wales; Híbrido; AUD 65.000 - 90.000; Jornada completa

Descripción de la vacante

This role is a Customer Service Officer within a residential construction team, focusing on delivering a high level of customer experience from contract signing through to settlement and handover.

You will work with customers, supervisors, trades, and internal teams to ensure smooth progress, keep clients informed, and support administration and data entry tasks as part of a dynamic team.

Formación

• Experience in customer service, client liaison or administration within residential construction is preferred.
• Strong communication and written skills with the ability to manage inquiries across telephone and email.
• Attention to detail and ability to organise and prioritise multiple tasks.

Responsabilidades

• Manage customer relationships from contract signing through to settlement and handover.
• Serve as the main point of contact for customer inquiries, concerns and complaints.
• Handle variations and ensure documentation is accurate and timely.

Conocimientos

Customer service

Administration

Communication

Organisational skills

Typing

Research

Multi-tasking

Descripción del empleo

This role is a Customer Service Officer within a residential construction team, focusing on delivering a high level of customer experience from contract signing through to settlement and handover.

You will work with customers, supervisors, trades, and internal teams to ensure smooth progress, keep clients informed, and support administration and data entry tasks as part of a dynamic team.