Pre-Construction Client Success Coordinator

Park Hill Property; Geehi; Sur place; AUD 55 000 - 75 000; Plein temps

Résumé du poste

Park Hill Property is seeking an Administration and Customer Service Officer to support clients from contract signing through handover of new homes. You will guide clients through the building process, maintain accurate records, and liaise with internal teams and external stakeholders to deliver a smooth experience.

This role requires a proactive team player with excellent communication, attention to detail, and the ability to manage multiple tasks in a time-sensitive environment.

Qualifications

• Minimum 2 years experience in a Customer Service role.
• Experience in a preconstruction software is desirable.
• Previous experience in construction industry.
• Experience working in a time critical environment.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritise.

Responsabilités

• Understand the building process with attention to detail.
• Manage client files through pre-construction and construction timelines.
• Execute tasks in the workflow system daily.
• Record client project details in the Framework.
• Prepare and issue documentation for client approvals.
• Provide weekly/fortnightly progress updates.
• Deliver exceptional customer service and solve problems.
• Coordinate with internal departments, suppliers, councils and certifiers.
• Assist with lending authorities, handover certificates and scheduling handover appointments.

Connaissances

Customer Service

Communication

Time Management

Outils

Framework workflow

Description du poste

Park Hill Property is seeking an Administration and Customer Service Officer to support clients from contract signing through handover of new homes. You will guide clients through the building process, maintain accurate records, and liaise with internal teams and external stakeholders to deliver a smooth experience.

This role requires a proactive team player with excellent communication, attention to detail, and the ability to manage multiple tasks in a time-sensitive environment.