Customer Success Engineer - AppSec Platform

Aikido Security BV; Sydney, City of Melbourne; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Tech pay and equity

Flexible working hours

Open and informal atmosphere

Job summary

Aikido Security BV is seeking its first Customer Success Engineer in Australia to bridge customers with the platform, drive adoption, and prevent churn. You will empower clients in Sydney or Melbourne, addressing challenges and ensuring value realization through proactive engagement and training.

You will join a developer-first security company offering top-tier pay and equity, and the chance to own outcomes in a fast-growing, values-driven environment.

Qualifications

• Senior profile with prior experience in customer success, technical account management, or a similar role.
• Experience in AppSec is a must.
• Tech-savvy with the ability to debug and investigate technical workflows.
• Strong communication and proactive, with a "get stuff done" mindset.
• Comfortable working independently and managing multiple priorities.

Responsibilities

• Engage with 'accounts at risk' to prevent churn.
• Drive product adoption and maximize customer value.
• Escalate complex issues.
• Debug and resolve workflow issues.
• Drive onboarding and deployment for new clients.
• Deliver training sessions to customer teams.
• Share customer insights with the product team.

Skills

Customer success

Technical account management

AppSec knowledge

Debugging workflows

Independent work

Job description

Aikido Security BV is seeking its first Customer Success Engineer in Australia to bridge customers with the platform, drive adoption, and prevent churn. You will empower clients in Sydney or Melbourne, addressing challenges and ensuring value realization through proactive engagement and training.

You will join a developer-first security company offering top-tier pay and equity, and the chance to own outcomes in a fast-growing, values-driven environment.