After Sales Support Coordinator

ABI Interiors; Gold Coast City; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Onsite gym

Pilates studio

Barista coffee onsite

Employee discount

Social events

Job summary

ABI Interiors seeks an After Sales Support Coordinator to join our Carrara HQ on the Gold Coast. You’ll respond to customer enquiries, provide support, and help deliver a positive customer experience from our busy HQ.

Responsibilities include multi-channel communications, coordinating deliveries, ensuring order accuracy, data recording, and cross‑team collaboration to resolve issues. You’ll help maintain ABI’s quality touchpoints and support returns processing.

Qualifications

• Experience in a customer service environment.
• Proficient with Apple systems and multiple programs.
• Familiarity with Salesforce / RingDNA / WooCommerce is advantageous.

Responsibilities

• Manage a daily customer caseload, responding to enquiries across phone, email and live chat.
• Liaise with courier partners on delivery enquiries and confirm details ahead of large deliveries.
• Ensure order accuracy by investigating and resolving any discrepancies.
• Accurately record customer information to support robust data capture.
• Collaborate across teams to resolve customer issues.
• Maintain a high standard of ABI customer experience across touchpoints.
• Process refunds and troubleshoot returns efficiently and accurately.

Skills

Customer service

Phone communication

Problem solving

Attention to detail

Data entry

Multi-tasking

Apple systems

Adaptability

Tools

Salesforce

WooCommerce

RingDNA

Job description

We’re looking for a full-time After Sales Support Coordinator to join our team at our Carrara HQ on the Gold Coast.

In this role, you’ll be responsible for responding to customer enquiries, providing support, and finding solutions to help deliver a positive customer experience. If you’re passionate about customer service and looking to join a supportive, collaborative team, we’d love to hear from you.

What You Will Be Doing

• Manage a daily customer caseload, responding to enquiries across phone, email and live chat.
• Liaise with courier partners on delivery enquiries and confirm details ahead of large deliveries.
• Ensure order accuracy by investigating and resolving any discrepancies.
• Accurately record customer information to support robust and reliable data capture.
• Collaborate proactively across teams and departments to resolve customer issues.
• Maintain a consistent, high standard of ABI customer experience across every touchpoint.
• Process refunds and troubleshoot returns efficiently and accurately.

About You

• Passionate about delivering an exceptional customer experience.
• Confident, friendly and patient communication style, particularly over the phone.
• Strong problem-solving skills with a solutions-focused approach.
• Competent computer skills, including Apple systems and the ability to work confidently across multiple programs.
• Experience with Salesforce, RingDNA or WooCommerce is highly regarded.
• High level of attention to detail and accuracy.
• Enthusiastic about learning, development and continuous improvement.

What We Can Off You

• Work-life balance with varied shifts between 7am and 5pm, Monday to Friday.
• Working from our purpose-built HQ, with an onsite gym and Pilates studio.
• Generous company perks, including free barista coffee when working onsite.
• A generous ABI Interiors discount.
• Fun social events to connect with your team members.

If this opportunity feels like the right fit for you, we encourage you to sharing how your experience and skills could contribute to our team and culture.

About ABI Interiors

ABI Interiors is a Queensland family business that was established in 2016 after recognising a gap in the market for high-quality, coloured architectural hardware.

Today, we pride ourselves on supplying a comprehensive range of interior fixtures and fittings that are of an exemplary standard. Our in‑house Research and Development Team uses cutting‑edge technology to actualise simplicity, longevity, and durability as the foundation for our designs.

But our promise of quality extends beyond our product offering. We adopt a holistic approach, meaning we strive to uphold excellence across every touchpoint of the ABI Interiors experience. Guided by quality, trust, innovation, passion, and responsibility, our team all share the same belief and commitment that we can enrich lives by enriching spaces.