Customer Solutions Specialist - Collections & Recoveries

ARMA Group (ARMA); Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

ARMA Group (ARMA) is seeking a Customer Solutions Specialist in Brisbane to help customers manage outstanding balances and negotiate payment plans. You will engage with customers to understand their situations, work toward feasible arrangements, and maintain a compassionate, compliant approach. The role supports positive outcomes for both customers and the business. This is a full-time, on-site opportunity in Australia.

Responsibilities

• Assist customers with outstanding accounts
• Negotiate tailored payment arrangements
• Support vulnerable customers
• Help deliver positive outcomes for all parties involved

Job description

ARMA Group (ARMA) is seeking a Customer Solutions Specialist in Brisbane to help customers manage outstanding balances and negotiate payment plans. You will engage with customers to understand their situations, work toward feasible arrangements, and maintain a compassionate, compliant approach. The role supports positive outcomes for both customers and the business. This is a full-time, on-site opportunity in Australia.