Inside Sales Specialist (Customer Success & Renewals)

ARKANCE ANZ; Sydney; Hybride; AUD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Birthday leave

Paid parental leave

Reward Gateway discounts

Employee recognition

Employee Assistance Program (EAP)

Novated leasing

Employee referral rewards

Defence Force and Community Service LE

Résumé du poste

ARKANCE ANZ in Sydney or Brisbane is seeking an experienced Inside Sales Specialist focusing on Customer Success & Renewals to maximise lifetime value and retention.

You will manage renewals, build relationships with existing clients, and collaborate with product teams to tailor solutions while using CRM tools to track interactions and outcomes.

Qualifications

• Two years or more experience in inside sales, customer success, account management, or a similar customer-facing role.

Responsabilités

• Manage and nurture relationships with existing customers to ensure high levels of satisfaction and retention.
• Identify and pursue renewal opportunities with current clients, working to secure contract extensions and upsell additional products or services.
• Conduct regular check-ins with customers to understand their evolving business needs and challenges.
• Collaborate with account managers and product teams to develop tailored solutions that address customer requirements.
• Monitor customer engagement metrics and identify at-risk accounts requiring intervention or support.
• Document all customer interactions and update CRM systems with accurate and timely information.
• Prepare and present renewal proposals and contract modifications to customers.
• Support the sales team in achieving revenue targets for renewals and cross-sell opportunities.
• Provide feedback to management regarding customer concerns, market trends, and competitive intelligence.
• Maintain detailed records of customer communications, agreements, and outcomes.

Connaissances

Inside sales

Customer success

Account management

CRM proficiency

Renewals

Outils

CRM systems

Sales tools

Description du poste

Inside Sales Specialist (Customer Success & Renewals)

ARKANCE ANZ is seeking an experienced Inside Sales Specialist (Customer Success & Renewals) to join our dynamic sales team. This is a full-time position can be based in either Sydney or Brisbane focused on driving customer success, managing renewals, and building strong relationships with our existing client base. You will play a crucial role in maximising customer lifetime value whilst ensuring exceptional service delivery and satisfaction. This position offers the opportunity to work within a collaborative environment where your contributions directly impact our growth and customer retention strategies.

Key responsibilities

• Manage and nurture relationships with existing customers to ensure high levels of satisfaction and retention
• Identify and pursue renewal opportunities with current clients, working to secure contract extensions and upsell additional products or services
• Conduct regular check-ins with customers to understand their evolving business needs and challenges
• Collaborate with account managers and product teams to develop tailored solutions that address customer requirements
• Monitor customer engagement metrics and identify at-risk accounts requiring intervention or support
• Document all customer interactions and update CRM systems with accurate and timely information
• Prepare and present renewal proposals and contract modifications to customers
• Support the sales team in achieving revenue targets for renewals and cross-sell opportunities
• Provide feedback to management regarding customer concerns, market trends, and competitive intelligence
• Maintain detailed records of customer communications, agreements, and outcomes

What we're looking for

• Two years or more experience in inside sales, customer success, account management, or a similar customer-facing role
• Strong understanding of the sales process, particularly in renewal and retention strategies
• Excellent communication and interpersonal skills with the ability to build rapport with customers
• Demonstrated ability to manage multiple accounts and prioritise effectively in a fast-paced environment
• Proficiency with CRM systems and sales tools, with strong attention to detail
• Results-oriented mindset with a focus on meeting and exceeding sales targets
• Ability to work independently as well as collaboratively within a team setting
• Strong problem-solving skills and a customer-centric approach to business
• Excellent organisational and time management capabilities
• Preferred: Experience in technology, software, or B2B sectors

What we Offer

At ARKANCE, we want our people to feel supported, recognised and rewarded. Along with the opportunity to be part of a collaborative and growing business, you'll enjoy benefits designed to support your work, wellbeing and life outside of work, including:

• Hybrid working offering flexibility to balance work and life (part office based and part home based work)
• A paid day off for your birthday, because your day is worth celebrating
• Paid parental leave to support you and your growing family
• Reward Gateway benefits with discounts on everyday essentials, popular brands and wellbeing services
• Monthly employee recognition celebrating great work and individual contributions
• Employee Assistance Program (EAP) providing confidential support when you need it
• Novated leasing options providing a cost-effective way to finance a vehicle
• Employee referral rewards for helping us bring more great people into ARKANCE
• Defence Force and Community Service Leave supporting those who serve and contribute to our communities