Customer Solutions Consultant: Inbound & Outbound Sales

Flick Anticimex; Mildura; On-site; AUD 60,000 - 76,000; Full time

Job summary

Flick Pest Control in Mildura, VIC is seeking a Customer Solutions Consultant for a full-time role combining inbound enquiries with proactive outbound engagement. You’ll convert enquiries to bookings, follow up quotations, and tailor solutions while maintaining CRM records.

Join a national organisation that values customer service excellence, collaboration and growth opportunities, with comprehensive training and a supportive team environment.

Qualifications

• Experience in sales, customer service or contact centres.
• Strong communication and relationship-building skills.
• Confident handling inbound and outbound calls.
• Proactive and resilient with a solutions focus.
• Excellent organisation and time management.
• Computer literacy and administrative skills.

Responsibilities

• Handling inbound customer enquiries and converting them into bookings.
• Following up quotations and leads to secure new business opportunities.
• Making outbound calls to existing and prospective customers.
• Re-engaging previous customers and identifying opportunities to support their ongoing needs.
• Recommending services tailored to customer requirements.
• Building rapport and trust through every interaction.
• Maintaining accurate customer records within CRM systems.
• Working towards individual and team performance targets.
• Contributing to a supportive, collaborative and high-performing team environment.

Skills

Sales experience

Customer service

CRM systems

Communication skills

Time management

Proactive mindset

Tools

CRM systems

Job description

Flick Pest Control in Mildura, VIC is seeking a Customer Solutions Consultant for a full-time role combining inbound enquiries with proactive outbound engagement. You’ll convert enquiries to bookings, follow up quotations, and tailor solutions while maintaining CRM records.

Join a national organisation that values customer service excellence, collaboration and growth opportunities, with comprehensive training and a supportive team environment.