Customer Service - Trade Sales Representative

Jaybro Group PTY LTD; Ipswich City; Presencial; AUD 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Profit Share Scheme

Elevate Wellbeing

Employee Assistance Program

Descripción de la vacante

Jaybro Group PTY LTD in Ipswich is seeking a motivated and customer-focused individual to join our team as a Customer Service & Sales Representative. This full-time role runs Monday to Friday, 9am–5pm, delivering exceptional service and product advice while handling inbound enquiries, processing orders and proactively growing accounts.

You will leverage Salesforce, SAP, and related systems to prepare quotes, manage opportunities, and follow up on sales potential, building strong relationships

Formación

• Proven experience in customer service and sales (inbound/outbound).
• Strong communication and relationship-building skills.
• High attention to detail and organizational skills.
• Ability to thrive in a fast-paced environment.

Responsabilidades

• Handle inbound phone, email and trade counter enquiries with excellent service.
• Grow sales through customer follow-up and account development; run promotions.
• Prepare quotes, process orders and manage opportunities in Salesforce and SAP.
• Build strong customer relationships and identify cross-sell/upsell opportunities.
• Collaborate with sales, warehouse and logistics to ensure accurate order fulfilment.
• Assist warehouse team with picking and packing when required.

Conocimientos

Customer service

Sales

CRM

ERP SAP

Microsoft Office

Herramientas

Salesforce

SAP

Descripción del empleo

For over 29 years, Jaybro has been a trusted supplier to the infrastructure and construction industries across Australia and New Zealand. We provide industry-leading service, expert advice, fast delivery, and quality products, making life easier for infrastructure contractors.

Backed by experienced teams across safety, hardware, fencing, civil consumables, geosynthetics, and underground utilities, we deliver trusted solutions every step of the way. We invest in our people through ongoing development and foster a positive, inclusive workplace, proudly recognised as a Great Place to Work for five consecutive years and ranked #5 on Australia's Best Workplaces List 2024 (medium category).

About the Role

In this full-time, Monday to Friday role (9am - 5pm), you'll join a fun, experienced team delivering exceptional customer service and expert product advice. You'll manage inbound enquiries, process orders, prepare quotes, and proactively follow up sales opportunities while building strong customer relationships and growing existing accounts. This is a great opportunity to expand your product knowledge, develop your sales skills, and make a real impact on customers and business success.

Responsibilities

• Manage inbound phone, email and trade counter enquiries, delivering exceptional customer service and driving sales.
• Grow sales through customer follow-up, account development, outbound prospecting and promotional campaigns.
• Prepare quotes, process orders and manage opportunities using Salesforce, SAP and related systems.
• Build strong customer relationships, provide product advice, and identify cross-sell and upsell opportunities.
• Work closely with sales, warehouse and logistics teams to ensure accurate order fulfilment and outstanding customer outcomes.
• From time to time, you may be required to assist the warehouse team with picking and packing customer orders.

Requirements

• Proven experience in customer service and sales, including inbound/outbound calls and upselling.
• Strong communication and relationship-building skills.
• High attention to detail with excellent organisational skills.
• Ability to prioritise and thrive in a fast-paced environment.
• Confident using Microsoft Office, CRM and ERP (SAP) systems, with a willingness to learn.

As part of Jaybro Group's recruitment process you may be required to complete an online assessment, pre-employment medical & national criminal history check will be required.

Benefits

People enjoy working at Jaybro because of the supportive, customer-first culture where teamwork, accountability and growth are genuinely valued.

• Be part of a Certified Great Place to Work with a fun, high-performing and supportive culture
• Enjoy a competitive salary + Profit Share Scheme – share in our success
• Grow your career with ongoing training, development and real progression opportunities
• Get recognised and rewarded through our ELEVATE platform
• Support your wellbeing with Elevate Wellbeing and our Employee Assistance Program (UPRISE)

Jaybro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.