Customer Service - Trade Sales Representative

Jaybro Group; Mackay Regional; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Profit Share Scheme

Ongoing training

ELEVATE platform

Employee wellbeing program

Job summary

Jaybro Group is hiring a full-time Customer Service & Sales Representative to join our new Mackay Branch. You will handle inbound enquiries, quote customers, process orders and build strong relationships to grow existing accounts.

Working 8am–4pm, Monday to Friday, you’ll contribute to a high-performing team, develop product knowledge, and use Salesforce and SAP to manage opportunities and ensure accurate order fulfilment.

Qualifications

• 2+ years experience in customer service and sales, including inbound/outbound calls and upselling.
• Strong communication and relationship-building skills.
• High attention to detail with excellent organisational skills.
• Ability to prioritise and thrive in a fast-paced environment.
• Confident using Microsoft Office, CRM and ERP (SAP) systems, with a willingness to learn.

Responsibilities

• Manage inbound phone, email and trade counter enquiries, delivering exceptional customer service and driving sales.
• Grow sales through customer follow-up, account development, outbound prospecting and promotional campaigns.
• Prepare quotes, process orders and manage opportunities using Salesforce, SAP and related systems.
• Build strong customer relationships, provide product advice, and identify cross-sell and upsell opportunities.
• Work closely with sales, warehouse and logistics teams to ensure accurate order fulfilment and outstanding customer outcomes.

Skills

Customer service

Sales

Inbound/outbound calls

Upselling

CRM systems

ERP (SAP)

Tools

Salesforce

SAP

Job description

Wow customers. Drive sales. Grow your career.

For over 29 years, Jaybro has been a trusted supplier to the infrastructure and construction industries across Australia and New Zealand. We provide industry-leading service, expert advice, fast delivery, and quality products, making life easier for infrastructure contractors.

Backed by experienced teams across safety, hardware, fencing, civil consumables, geosynthetics, and underground utilities, we deliver trusted solutions every step of the way. We invest in our people through ongoing development and foster a positive, inclusive workplace, proudly recognised as a Great Place to Work® for five consecutive years and ranked #5 on Australia's Best Workplaces List 2024 (medium category).

About The Role

In this full-time, Monday to Friday role (8am - 4pm), you'll join our new Mackay Branch team delivering exceptional customer service and expert product advice. You'll manage inbound enquiries, process orders, prepare quotes, and proactively follow up sales opportunities while building strong customer relationships and growing existing accounts. This is a great opportunity to expand your product knowledge, develop your sales skills, and make a real impact on customers and business success.

Responsibilities

• Manage inbound phone, email and trade counter enquiries, delivering exceptional customer service and driving sales.
• Grow sales through customer follow-up, account development, outbound prospecting and promotional campaigns.
• Prepare quotes, process orders and manage opportunities using Salesforce, SAP and related systems.
• Build strong customer relationships, provide product advice, and identify cross-sell and upsell opportunities.
• Work closely with sales, warehouse and logistics teams to ensure accurate order fulfilment and outstanding customer outcomes.
• From time to time, you may be required to assist the warehouse team with picking and packing customer orders.

Requirements

• 2+ years experience in customer service and sales, including inbound/outbound calls and upselling.
• Strong communication and relationship-building skills.
• High attention to detail with excellent organisational skills.
• Ability to prioritise and thrive in a fast-paced environment.
• Confident using Microsoft Office, CRM and ERP (SAP) systems, with a willingness to learn.

As part of Jaybro Group's recruitment process you may be required to complete an online assessment, pre-employment medical & national criminal history check will be required.

Benefits

• People enjoy working at Jaybro because of the supportive, customer-first culture where teamwork, accountability and growth are genuinely valued.
• Be part of a Certified Great Place to Work® with a fun, high-performing and supportive culture
• Enjoy a competitive salary + Profit Share Scheme – share in our success
• Grow your career with ongoing training, development and real progression opportunities
• Get recognised and rewarded through our ELEVATE platform
• Support your wellbeing with Elevate Wellbeing and our Employee Assistance Program (UPRISE)

Only successful candidates will be contacted.

Jaybro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.