Customer Service Team Leader

Frog Recruitment; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Onsite parking

Competitive salary package

Job summary

People2people, partnering with a market-leading supplier in hospitality and commercial sectors, is seeking a hands-on Customer Service Team Leader to join the Brisbane team. You will oversee a high-volume, fast-paced Customer Service operation, drive outcomes, and support an Account Manager while managing a small client portfolio.

Reporting into the Branch Manager, you will develop people, improve processes, and collaborate with internal stakeholders to deliver outstanding service.

Qualifications

• Experience leading or supervising a high-volume, fast-paced customer service team.
• Proactive, solutions-focused leadership approach.
• Experience supporting sales teams and key customer accounts.
• Experience within wholesale, distribution or supply chain environments preferred.

Responsibilities

• Oversee daily activities of the Customer Service team.
• Collaborate with internal stakeholders to improve processes.
• Manage a small client portfolio to drive sales and process orders.
• Support the Account Manager with client coordination.

Skills

Team leadership

Customer service

Stakeholder management

Process improvement

Sales support

Tools

ERP

CRM systems

Job description

People2people are excited to be partnering with a market-leading supplier within the hospitality and commercial sectors, our client has earned a reputation for quality, reliability and exceptional customer service. Backed by a strong national distribution network, extensive supplier partnerships and a loyal customer base, they continue to experience sustained growth and are now looking to strengthen their Brisbane customer service team with like-minded professionals.

The opportunity

This role would suit a hands‑on team leader who enjoys supporting and developing people, improving processes while remaining actively involved in day-to-day operations while working with clients. Reporting into the Branch Manager, you will oversee the daily activities of the Customer Service team while working closely with various internal stakeholders while managing a small client portfolio to drive sales, processing orders and supporting an Account Manager.

Selection criteria

• Previous experience leading or supervising a high volume, fast paced customer service team
• Bring a proactive, solutions-focused approach to leadership
• Experience supporting sales teams and key customer account
• Experience within wholesale, distribution or supply chain environments is highly advantageous
• Highly developed communication and stakeholder management skills
• Experience working with ERP and/or CRM systems
• Growing business with a reputation of quality products, service and teams
• Join a stable, well-established Australian business with a strong market presence
• Collaborative and supportive leadership team
• Genuine opportunity to influence processes and drive positive change
• Wacol location with onsite parking
• Competitive salary package with additional benefits and employee initiatives

At people2people, Edge Recruitment and Frog Recruitment, we welcome everyone and encourage people to be their authentic selves.