Customer Service Team Lead | Hands-On Leadership & Growth

Frog Recruitment; Brisbane; Sur place; AUD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Onsite parking

Competitive salary package

Résumé du poste

People2people, partnering with a market-leading supplier in hospitality and commercial sectors, is seeking a hands-on Customer Service Team Leader to join the Brisbane team. You will oversee a high-volume, fast-paced Customer Service operation, drive outcomes, and support an Account Manager while managing a small client portfolio.

Reporting into the Branch Manager, you will develop people, improve processes, and collaborate with internal stakeholders to deliver outstanding service.

Qualifications

• Experience leading or supervising a high-volume, fast-paced customer service team.
• Proactive, solutions-focused leadership approach.
• Experience supporting sales teams and key customer accounts.
• Experience within wholesale, distribution or supply chain environments preferred.

Responsabilités

• Oversee daily activities of the Customer Service team.
• Collaborate with internal stakeholders to improve processes.
• Manage a small client portfolio to drive sales and process orders.
• Support the Account Manager with client coordination.

Connaissances

Team leadership

Customer service

Stakeholder management

Process improvement

Sales support

Outils

ERP

CRM systems

Description du poste

People2people, partnering with a market-leading supplier in hospitality and commercial sectors, is seeking a hands-on Customer Service Team Leader to join the Brisbane team. You will oversee a high-volume, fast-paced Customer Service operation, drive outcomes, and support an Account Manager while managing a small client portfolio.

Reporting into the Branch Manager, you will develop people, improve processes, and collaborate with internal stakeholders to deliver outstanding service.