Customer Service Team Lead - Store Ops & Growth

Drake Supermarkets Pty Ltd; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discount

Corporate benefits

Onboarding and progression

Job summary

Drakes Supermarkets Pty Ltd is seeking a motivated Store Leader for our Hallett Cove location. The role focuses on guiding the Customer Service team, ensuring smooth day-to-day operations and a top-tier customer experience.

You will roster staff, assist with stock orders, and contribute to a supportive store culture. The successful candidate will bring leadership, strong communication, and a hands-on approach to driving service excellence while adhering to safety standards.

Qualifications

• Customer service experience is desirable.
• Ability to supervise team members.
• Excellent communication skills.
• Hands-on leadership approach.
• Merchandising flair and customer focus.
• Commitment to work health and safety standards.

Responsibilities

• Manage a small Customer Service team.
• Create rosters for the team.
• Generate stock orders and oversee stock takes.
• Support the Customer Service Manager with daily operations.
• Maintain high standards of customer service and store presentation.

Skills

Customer service

Team supervision

Communication skills

Hands-on leadership

Merchandising flair

Work health & safety

Tools

Retail management qualifications

First aid qualifications

Job description

Drakes Supermarkets Pty Ltd is seeking a motivated Store Leader for our Hallett Cove location. The role focuses on guiding the Customer Service team, ensuring smooth day-to-day operations and a top-tier customer experience.

You will roster staff, assist with stock orders, and contribute to a supportive store culture. The successful candidate will bring leadership, strong communication, and a hands-on approach to driving service excellence while adhering to safety standards.