Grocery Customer Service Team Lead - Full-Time

Drakes Supermarkets; Adelaide; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Staff discount

Corporate benefits

Onboarding & progression

Retail management qualifications

Vehicle leasing

Job summary

Drakes Hallett Cove store is seeking a motivated and hardworking leader to join and help lead the Customer Service department. Reporting directly to the Customer Service Manager, you will manage a small team, create rosters, generate orders, and complete stock takes to ensure smooth store operations.

In a highly competitive supermarket environment, you will demonstrate strong communication, the ability to supervise staff, and a hands-on approach, while delivering outstanding customer service and

Qualifications

• Experience leading a customer service team in a retail environment.
• Ability to supervise staff and manage rosters effectively.
• Strong communication and customer service focus.
• Hands-on approach with a commitment to safety and accuracy.

Responsibilities

• Lead the Customer Service team and drive service excellence.
• Create rosters and manage scheduling for the store.
• Generate stock orders and oversee stock takes.
• Support store operations and ensure health and safety standards.
• Collaborate with management to improve procedures and customer experience.

Skills

Customer service

Leadership

Roster planning

Stock management

Communication

Job description

Drakes Hallett Cove store is seeking a motivated and hardworking leader to join and help lead the Customer Service department. Reporting directly to the Customer Service Manager, you will manage a small team, create rosters, generate orders, and complete stock takes to ensure smooth store operations.

In a highly competitive supermarket environment, you will demonstrate strong communication, the ability to supervise staff, and a hands-on approach, while delivering outstanding customer service and