Customer Service Team Lead - Retail Growth & Training

Drake Supermarkets Pty Ltd; South Australia; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff and family discount (10%)

Corporate benefits: discounted gym, 
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Onboarding and career progression

Company funded retail management and 


Job summary

Drake Supermarkets Pty Ltd at Lightsview is seeking a motivated leader to join and guide the store's Customer Service department. You will report to the Customer Service Manager and manage a small team, create rosters, generate orders, and complete stock takes.

In a highly competitive supermarket environment, you will demonstrate hands-on leadership, excellent communication, and a commitment to exceptional customer service while upholding health and safety standards.

Qualifications

• Customer service experience is desirable, not essential.
• Ability to supervise team members and lead by example.
• Hands-on approach with enthusiasm and commitment to service.
• Excellent communication and liaison with team and management.
• Strong merchandising sense and WHS adherence.

Responsibilities

• Manage a small Customer Service team at Lightsview store.
• Create rosters and oversee daily operations.
• Generate customer orders and assist stock takes.
• Contribute to a high-level customer service culture.

Skills

Customer service

Team supervision

Hands-on leadership

Communication skills

Stakeholder liaison

Merchandising

Health & safety

Job description

Drake Supermarkets Pty Ltd at Lightsview is seeking a motivated leader to join and guide the store's Customer Service department. You will report to the Customer Service Manager and manage a small team, create rosters, generate orders, and complete stock takes.

In a highly competitive supermarket environment, you will demonstrate hands-on leadership, excellent communication, and a commitment to exceptional customer service while upholding health and safety standards.