Customer Service Superstar Wanted

Proximity Plumbing Pty Ltd; Waverley Council; Vor Ort; AUD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Bonus scheme

Career progression opportunities

Zusammenfassung

Proximity Plumbing Pty Ltd in Sydney is seeking a Customer Service Representative to join our fast-growing office team. You’ll handle calls, follow up on quotes, book jobs and deliver a warm, hassle-free customer experience.

You’ll thrive in a close-knit, energetic team and contribute to a supportive office culture. Immediate start available and strong salary with bonuses for top performers.

Qualifikationen

• Confident on the phone for inbound and outbound calls.
• Warm, engaging and genuinely likeable.
• Great problem solver who thinks on their feet.
• Highly organised and switched on.

Aufgaben

• Answer inbound customer calls and enquiries
• Follow up warm leads and customer enquiries
• Book jobs and appointments
• Make outbound calls to follow up on quotes and check in with customers for feedback
• Problem-solve on the spot and find solutions for customers
• Deliver an exceptional customer experience on every call

Kenntnisse

Phone skills

Outbound calling

Customer service

Organised

Jobbeschreibung

Full Time | Immediate Start Available

Proximity Plumbing is growing fast, and we're on the hunt for a bright, energetic Customer Service Representative to join our office team.

Our close-knit crew has built something special ; a warm, supportive workplace culture that customers genuinely feel the moment they call. It shows in every review, every repeat customer, every "thank you" we get.

We need someone who can be that voice. You'll answer calls, follow up with customers, and make every interaction feel easy and looked after — but this isn't a sit-back-and-wait role. You'll also need to be confident making outbound calls, whether that's checking in on a quote or grabbing feedback after a job. If you're not scared to pick up the phone and you thrive in a close-knit, high-energy team, this one's for you.

The Role

• Answer inbound customer calls and enquiries


• Follow up warm leads and customer enquiries


• Book jobs and appointments


• Make outbound calls to follow up on quotes and check in with customers for feedback


• Problem-solve on the spot and find solutions for customers


• Deliver an exceptional customer experience on every call


• Become a valued part of a supportive, high-performing office team

About You

• Confident on the phone — comfortable with both inbound and outbound calls


• Warm, engaging and genuinely likeable


• Great problem solver who thinks on their feet


• Highly organised and switched on


• Positive, energetic and uplifting to be around


• Thrives in a close-knit team environment

Why Join Us

• Strong salary + bonuses


• Career progression opportunities


• Beautiful office culture


• Work with genuinely great people


• Join one of Sydney's fastest growing home service brands