Customer Service Specialist - HR Products

Valmont Industries, Inc.; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Valmont Industries, Inc. is seeking a Customer Service Representative for the HR Products division in Wetherill Park, NSW. This permanent, full-time role reports to the National Sales Manager and focuses on maintaining customer relationships and delivering exceptional service.

You will handle RFQ-to-order processing, pricing queries, and internal stakeholder support while ensuring compliance with applicable regulations. Strong MS Office, CRM & ERP familiarity is essential.

Qualifications

• At least 2 years' experience in a customer service role.
• Ability to work effectively in a dynamic, fast-paced environment.
• Competent in Microsoft Office and exposure to CRM & ERP systems.
• Exceptional interpersonal and stakeholder management skills with strong organisation.

Responsibilities

• Process RFQ to Order release stage within the Customer Service Team.
• Maintain relationships with customers to ensure satisfaction and future opportunities.
• Support internal stakeholders as needed.
• Answer customer queries on pricing, turnaround times and technical info.
• Enter, maintain and review customer pricing and database.
• Contribute ideas to the business, identify risks and help resolve issues.
• Comply with Valmont Australia and NZ regulations and procedures.

Skills

Customer service

Stakeholder management

Attention to detail

Time management

Tools

Microsoft Office

CRM

ERP

Job description

Valmont Industries, Inc. is seeking a Customer Service Representative for the HR Products division in Wetherill Park, NSW. This permanent, full-time role reports to the National Sales Manager and focuses on maintaining customer relationships and delivering exceptional service.

You will handle RFQ-to-order processing, pricing queries, and internal stakeholder support while ensuring compliance with applicable regulations. Strong MS Office, CRM & ERP familiarity is essential.