Customer Service Representative

Valmont Industries, Inc.; Townsville City; On-site; AUD 54,000 - 70,000; Full time

Job summary

Valmont Industries, Inc. in Townsville, QLD, is seeking an experienced Customer Service Representative to handle customer enquiries, quotations and sales opportunities as the first point of contact.

You will manage relationships, prepare quotations, and work with internal teams to ensure successful project delivery. The role requires proficiency with CRM/ERP systems and strong communication, problem-solving, and data-accuracy skills, with experience in steel fabrication or manufacturing highly

Qualifications

• Proven experience delivering outstanding customer service.
• Ability to interpret technical information and drawings.
• Experience with CRM, ERP and Microsoft Office.
• Strong communication, organisation and problem-solving skills.
• A proactive, customer-focused mindset with a passion for results.
• Industry experience in steel fabrication, construction, or manufacturing is desirable.

Responsibilities

• Manage customer enquiries, quotations, and sales opportunities, delivering professional and timely support throughout the customer journey.
• Build and maintain strong customer relationships, ensuring a positive customer experience and identifying opportunities to grow business.
• Prepare accurate quotations and proactively follow up opportunities to maximise order conversion and sales outcomes.
• Collaborate with internal teams to provide tailored solutions that meet customer requirements and support successful project delivery.
• Maintain accurate customer, quote, and opportunity information within Salesforce, QAD, and other business systems, ensuring data integrity and reporting accuracy.
• Contribute to continuous improvement initiatives while ensuring compliance with company policies, procedures, and quality standards.

Skills

Customer service

CRM systems

Communication skills

Problem solving

Attention to detail

Stakeholder management

Interpreting technical info

Tools

Salesforce

QAD

Microsoft Office

Job description

671 Ingham Rd Bohle Queensland 4818

About Us. We’re Here to Move the World Forward.

Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.

We are currently seeking an experienced Customer Service Representative to join our Townsville team on a full-time. Reporting to the ANZ Internal Sales Supervisor, you will be the first point of contact for our customers, managing enquiries, quotations, and sales opportunities while delivering an outstanding customer experience. Through proactive relationship management, accurate administration, and close collaboration with internal teams, you will help drive customer satisfaction, order conversion, and business growth.

• Manage customer enquiries, quotations, and sales opportunities, delivering professional and timely support throughout the customer journey.
• Build and maintain strong customer relationships, ensuring a positive customer experience and identifying opportunities to grow business.
• Prepare accurate quotations and proactively follow up opportunities to maximise order conversion and sales outcomes.
• Collaborate with internal teams to provide tailored solutions that meet customer requirements and support successful project delivery.
• Maintain accurate customer, quote, and opportunity information within Salesforce, QAD, and other business systems, ensuring data integrity and reporting accuracy.
• Contribute to continuous improvement initiatives while ensuring compliance with company policies, procedures, and quality standards.

What You’ll Bring

• Proven experience delivering outstanding customer service and building strong stakeholder relationships.
• Strong attention to detail and the ability to interpret technical information and drawings.
• Proficiency in CRM, ERP, and Microsoft Office systems.
• Excellent communication, organisation, and problem-solving skills.
• A proactive, customer-focused mindset with a passion for achieving results.
• Industry experience in steel fabrication, construction, or manufacturing is highly desirable.

Join a Fortune 1000 company that respects hard work, honours diversity and invests in our employees as we focus on creating the world of tomorrow, today. We are the modern workforce. Are you ready to move the world forward?

All successful applicants will be required to undergo pre-employment checks including a medical.

Valmont is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, creed, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected under applicable law.