Customer Service Representative

Valmont; Townsville City; On-site; AUD 60,000 - 75,000; Full time

Job summary

Valmont in Townsville is seeking an experienced Customer Service Representative to be the first point of contact for customers, managing enquiries, quotations, and sales opportunities while delivering an outstanding customer experience. You will drive customer satisfaction and order conversion through proactive relationship management and close collaboration with internal teams.

You will maintain data in Salesforce and QAD, provide tailored solutions, and contribute to continuous improvement

Qualifications

• Proven experience delivering outstanding customer service and building stakeholder relationships.
• Ability to interpret technical information and drawings.
• Proficiency in CRM, ERP, and Microsoft Office.
• Excellent communication, organisation, and problem-solving skills.
• Proactive, customer-focused mindset with a drive for results.
• Industry experience in steel fabrication, construction, or manufacturing desirable.

Responsibilities

• Manage customer enquiries, quotations, and sales opportunities, delivering professional and timely support throughout the customer journey.
• Build and maintain strong customer relationships, ensuring a positive customer experience and identifying opportunities to grow business.
• Prepare accurate quotations and follow up opportunities to maximise order conversion and sales outcomes.
• Collaborate with internal teams to provide tailored solutions meeting customer needs.
• Maintain accurate customer, quote, and opportunity information in Salesforce, QAD, and other systems.
• Contribute to continuous improvement initiatives while ensuring policy compliance.

Skills

Customer service

Stakeholder management

Attention to detail

CRM

ERP systems

Microsoft Office

Communication

Tools

Salesforce

QAD

Microsoft Excel

Job description

About Us. We’re Here to Move the World Forward.

Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.

We are currently seeking an experienced Customer Service Representative to join our Townsville team on a full-time. Reporting to the ANZ Internal Sales Supervisor, you will be the first point of contact for our customers, managing enquiries, quotations, and sales opportunities while delivering an outstanding customer experience. Through proactive relationship management, accurate administration, and close collaboration with internal teams, you will help drive customer satisfaction, order conversion, and business growth.

• Manage customer enquiries, quotations, and sales opportunities, delivering professional and timely support throughout the customer journey.
• Build and maintain strong customer relationships, ensuring a positive customer experience and identifying opportunities to grow business.
• Prepare accurate quotations and proactively follow up opportunities to maximise order conversion and sales outcomes.
• Collaborate with internal teams to provide tailored solutions that meet customer requirements and support successful project delivery.
• Maintain accurate customer, quote, and opportunity information within Salesforce, QAD, and other business systems, ensuring data integrity and reporting accuracy.
• Contribute to continuous improvement initiatives while ensuring compliance with company policies, procedures, and quality standards.

What You’ll Bring

• Proven experience delivering outstanding customer service and building strong stakeholder relationships.
• Strong attention to detail and the ability to interpret technical information and drawings.
• Proficiency in CRM, ERP, and Microsoft Office systems.
• Excellent communication, organisation, and problem-solving skills.
• A proactive, customer-focused mindset with a passion for achieving results.
• Industry experience in steel fabrication, construction, or manufacturing is highly desirable.

Join a Fortune 1000 company that respects hard work, honours diversity and invests in our employees as we focus on creating the world of tomorrow, today. We are the modern workforce. Are you ready to move the world forward?

All successful applicants will be required to undergo pre-employment checks including a medical.

Valmont is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, creed, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected under applicable law.