Customer Service Representative

Valmont Industries; City Of Gosnells; On-site; AUD 52,000 - 70,000; Full time

Job summary

Valmont Industries in Townsville is seeking an experienced Customer Service Representative to join our ANZ team on a full-time basis. You will be the first point of contact for customers, handling enquiries, quotations and sales opportunities while delivering an outstanding customer experience.

The role requires strong communication, attention to detail and proficiency with CRM/ERP and MS Office. You will maintain data in Salesforce and QAD, collaborate with internal teams and contribute to

Qualifications

• Proven experience delivering outstanding customer service and building stakeholder relationships.
• Strong attention to detail and ability to interpret technical information and drawings.
• Proficiency in CRM, ERP, and Microsoft Office systems.

Responsibilities

• Manage customer enquiries, quotations, and sales opportunities, delivering professional and timely support throughout the customer journey.
• Build and maintain strong customer relationships, ensuring a positive customer experience and identifying opportunities to grow business.
• Prepare accurate quotations and proactively follow up opportunities to maximise order conversion and sales outcomes.
• Collaborate with internal teams to provide tailored solutions that meet customer requirements and support successful project delivery.
• Maintain accurate customer, quote, and opportunity information within Salesforce, QAD, and other business systems, ensuring data integrity and reporting accuracy.
• Contribute to continuous improvement initiatives while ensuring compliance with company policies, procedures, and quality standards.

Skills

Customer service

Communication

CRM

ERP

Microsoft Office

Problem solving

Tools

Salesforce

QAD

Microsoft Office

Job description

41 Austin Ave Maddington Western Australia 6109

About Us

We’re Here to Move the World Forward. Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.

Impact You’ll Make

We are currently seeking an experienced Customer Service Representative to join our Townsville team on a full-time. Reporting to the ANZ Internal Sales Supervisor, you will be the first point of contact for our customers, managing enquiries, quotations, and sales opportunities while delivering an outstanding customer experience. Through proactive relationship management, accurate administration, and close collaboration with internal teams, you will help drive customer satisfaction, order conversion, and business growth.

• Manage customer enquiries, quotations, and sales opportunities, delivering professional and timely support throughout the customer journey.
• Build and maintain strong customer relationships, ensuring a positive customer experience and identifying opportunities to grow business.
• Prepare accurate quotations and proactively follow up opportunities to maximise order conversion and sales outcomes.
• Collaborate with internal teams to provide tailored solutions that meet customer requirements and support successful project delivery.
• Maintain accurate customer, quote, and opportunity information within Salesforce, QAD, and other business systems, ensuring data integrity and reporting accuracy.
• Contribute to continuous improvement initiatives while ensuring compliance with company policies, procedures, and quality standards.

What You’ll Bring

• Proven experience delivering outstanding customer service and building strong stakeholder relationships.
• Strong attention to detail and the ability to interpret technical information and drawings.
• Proficiency in CRM, ERP, and Microsoft Office systems.
• Excellent communication, organisation, and problem-solving skills.
• A proactive, customer-focused mindset with a passion for achieving results.
• Industry experience in steel fabrication, construction, or manufacturing is highly desirable.

Join a Fortune 1000 company that respects hard work, honours diversity and invests in our employees as we focus on creating the world of tomorrow, today. We are the modern workforce.

All successful applicants will be required to undergo pre-employment checks including a medical.

Valmont is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, creed, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected under applicable law.

Valmont is here to modernize vital infrastructure and increase agricultural productivity, sustainably and reliably. We galvanize steel to last a century with minimal environmental impact. We modernize irrigation to feed a growing population by utilizing the latest technology. We harden the electrical grid to enable the delivery of reliable power to millions of homes around the world. And we help make communities everywhere safer, cleaner and more connected through our smart infrastructure technology.

Are you ready to move the world forward?

Valmont serves two primary markets — agriculture and infrastructure — and seven diverse product lines: Utility, Lighting and Transportation, Telecom, Solar, Coatings, Irrigation and Ag Tech. We manufacture products in 85 facilities spread across six continents, and we do business in 100 different countries. That’s what Valmont does. We conserve resources and improve life, finding ways to make innovation and technology beneficial in the real world. That’s the value we add.