Entry-Level Customer Service Advisor - Training Provided

Concentrix; Gold Coast City; On-site; AUD 52,000 - 68,000; Full time

Job summary

Concentrix is seeking Customer Service Officers to join our Robina-based team, helping Australians with important everyday enquiries. You’ll speak with customers over the phone, guide them through simple steps, and support them with services that can make a real difference in their lives.

This is a permanent, full-time or part-time role based in Robina, QLD. You’ll join a supportive team, take inbound customer calls, and follow clear steps and processes in a secure government services

Qualifications

• No previous call centre experience required.
• Good communication and a willingness to learn are important.
• Based in Robina, QLD, with training provided to support your success.

Responsibilities

• Take inbound customer calls and guide customers through simple steps.
• Ensure privacy and security steps are followed on every call.
• Provide clear guidance and support to customers in a government services context.
• Follow defined processes and scripts to resolve enquiries efficiently.
• Work as part of a supportive team to deliver consistent service.

Skills

Clear communication

Empathy

Willingness to learn

Job description

Concentrix is seeking Customer Service Officers to join our Robina-based team, helping Australians with important everyday enquiries. You’ll speak with customers over the phone, guide them through simple steps, and support them with services that can make a real difference in their lives.

This is a permanent, full-time or part-time role based in Robina, QLD. You’ll join a supportive team, take inbound customer calls, and follow clear steps and processes in a secure government services