Customer Service Officer

Concentrix; Gold Coast City; On-site; AUD 52,000 - 60,000; Full time

Benefits offered by this job

Hourly wage + super

Monthly incentives

Sign-on bonus

Paid training

Permanent roles

Rostered Saturdays

Workspace amenities

Location next to Robina Town Centre

Job summary

Concentrix is hiring a Customer Service Officer for our Robina Contact Centre on the Gold Coast. You’ll support Australians in accessing essential services with enthusiasm and care, even without prior call-centre experience.

The role offers full-time paid training for 7 weeks, a competitive hourly rate with incentives, and a clear path to permanent employment with opportunities for growth.

Qualifications

• Experience in delivering high-quality customer service is preferred.
• Strong verbal and written communication skills.
• Ability to learn quickly and grow with the role.

Responsibilities

• Provide customer service support at the Robina Contact Centre.
• Help Australians access the services they deserve with a positive, energetic approach.
• Maintain professionalism and meet performance goals.

Skills

Customer service

Clear communication

Fast learner

Goal oriented

Australian citizen

Job description

Join Our Customer Care Dream Team in Robina!

Ready to kick‑start a career that actually fits your life? Want to make a real difference while working with a supportive, energetic crew? This is your moment.

We’re growing fast and looking for enthusiastic Customer Service Officers to join our Robina Contact Centre — supporting Australians and helping them access the services they deserve. No call‑centre experience? No problem. If you’ve got heart, hustle, and a passion for helping people, we want you.

Job Title:

Customer Service Officer

Job Description

Ready to kick‑start a career that actually fits your life? Want to make a real difference while working with a supportive, energetic crew? This is your moment.

We’re growing fast and looking for enthusiastic Customer Service Officers to join our Robina Contact Centre — supporting Australians and helping them access the services they deserve. No call‑centre experience? No problem. If you’ve got heart, hustle, and a passion for helping people, we want you.

What’s in it for you?

• $28.74 per hour + 12% super
• Up to $480 in monthly incentives (yes, that’s up to $5,760 a year!)
• $500 sign‑on bonus for new starters
• Full‑time paid training for 7 weeks
• Multiple March & April start dates
• Permanent roles with real career growth — 80% of our leaders started on the phones
• Monday to Friday between 7:00am and 7:00pm, with a rostered Saturday once per fortnight
• Amazing workspace: Chill‑out zone, ping‑pong table, free barista‑style coffee, weekly fruit baskets
• Right next to Robina Town Centre

Why you’ll love it here

• A diverse, inclusive team where everyone belongs
• A global company with stability and endless opportunities
• Fun events, supportive leaders, and a culture that celebrates YOU

Who we’re looking for

You’re someone who:

• Loves delivering quality customer service
• Connects with people beyond the transaction
• Communicates clearly and confidently
• Learns fast and adapts easily
• Enjoys hitting goals and growing your skills
• Is an Australian Citizen

If you’ve worked in retail, hospitality, sales, or any customer‑facing role — you’re already halfway there.

Ready to jump in?

This is your chance to build a meaningful career, support your community, and join a team that’s fun, supportive, and full of opportunity.

About Concentrix

Concentrix is a global leader in customer experience (CX), serving over 2,000 clients, including 155+ Fortune Global 500 brands. Our team thrives on solving complex problems and creating game-changing experiences for customers.

With operations in 70+ countries and the ability to communicate in over 150 spoken languages, we pride ourselves on investing in our people and providing career growth opportunities.

If you are excited to take on a new challenge and join a team that is creating game-changing journeys for employees and customers,

Applicants must be at least 18 years of age and pass a police check and other pre‑employment checks

Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.

Location

AUS Gold Coast - Robina Town Centre Dr Lvl2

Time Type

Full time

Privacy Notice for California Residents

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents