Trade Sales Specialist — Counter & Yard

Dahlsens; Canberra; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Birthday day off

Team growth opportunities

Culture that values people

Be Well program

EAP for you and family

Rewards platform access

Education assistance

Uniform provided

Possible team discounts

Friendly team environment

Job summary

Dahlsens Fyshwick ACT is seeking a hands-on Trade Service & Sales Team Member. You will greet builders and trades, provide product knowledge, take sales orders, and deliver outstanding service across in-person, phone and email interactions in Canberra.

The role spans counter and yard duties, including unloading early deliveries, stock maintenance, and assisting with administrative tasks to ensure a seamless customer experience.

Qualifications

• 3+ years in a Trade Service & Sales or Counter Sales role.
• Background in warehouse, logistics, or building services.
• Product experience with timber/building materials.
• Current Forklift Licence (LF).
• Highly organised with strong attention to detail and multitasking.
• Strong customer service, communication and interpersonal skills.
• Experience with computer systems and calculations.
• Ability to adapt to shifting priorities and timelines.
• Experience in resolving issues and delivering to deadlines.

Responsibilities

• Provide exceptional service across counter, phone and email.
• Develop product knowledge and offer tailored solutions.
• Engage in active selling and recommend products to builders.
• Process orders, quotes and manage sales transactions accurately.
• Float between Trade Counter and Yard during busy periods.
• Assist with early deliveries and unloading materials safely.
• Prepare and load customer pick-ups and maintain stock presentation.
• Support stock management, replenishment and yard organization.
• Conduct regular inventory checks for availability and accuracy.
• Organise deliveries and ensure orders are dispatched on time.
• Perform administrative duties as directed by Branch Manager.
• Report hazards and incidents promptly via Donesafe.

Skills

Trade service

Counter sales

Customer service

Forklift licence

Stock control

Team player

Attention to detail

Multitasking

Problem solving

Administrative duties

Job description

Dahlsens Fyshwick ACT is seeking a hands-on Trade Service & Sales Team Member. You will greet builders and trades, provide product knowledge, take sales orders, and deliver outstanding service across in-person, phone and email interactions in Canberra.

The role spans counter and yard duties, including unloading early deliveries, stock maintenance, and assisting with administrative tasks to ensure a seamless customer experience.