Customer Service - Building & Trade Supplies

Specialised Stud Systems; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Supportive team

Career growth

Varied role with customer interaction

Job summary

Faststud is seeking a customer-focused Service Specialist to support over-the-counter and phone inquiries in our Smithfield location. You will handle orders, provide product guidance, and coordinate deliveries and pickups within a friendly team.

The role suits a background in hardware retail or trade supplies, with strong communication skills and a proactive approach to helping customers. Full-time on-site position in Sydney's sector.

Qualifications

• Experience in hardware retail, building supplies, timber, or trade-related retail environments.
• Strong customer service and communication skills.
• Experience handling both in-person and phone-based sales enquiries.
• Good computer skills and confidence learning new systems.
• High attention to detail when entering orders and processing customer information.
• Positive attitude and genuine desire to help customers.

Responsibilities

• Assist customers in person, over the phone and via email.
• Provide product information and recommendations.
• Process sales orders and quotations accurately.
• Enter and manage orders using computer systems.
• Assist with planning customer collections and delivery schedules.
• Liaise with warehouse and delivery teams to meet customer requirements.
• Resolve customer enquiries and provide exceptional service throughout the sales process.
• Support the wider team to achieve service and sales targets.

Skills

Customer service

Communication skills

Face-to-face sales

Phone sales

Computer skills

Attention to detail

Positive attitude

Job description

Customer Service - Building & Trade Supplies

Customer Service - Building & Trade Supplies

Location: Smithfield
Employment Type: Full Time

About the Role

Faststud is a leading supplier to the commercial and residential building industries. Working with Australia's leading manufacturers, we distribute building products including steel framing, plasterboard, fibre cement, insulation, and accessories.

Faststud are seeking an experienced and customer-focused Customer Service Specialist to join our team. This role is ideal for someone with a background in hardware retail, building supplies, timber, trade centres, plumbing, electrical wholesale, or other trade-related retail environments who enjoys helping customers and delivering outstanding service.

Working as part of a friendly and supportive team, you will be the first point of contact for Faststud customers, assisting both over the counter and over the phone. The role combines customer service, sales support, order processing, and coordination of deliveries and customer pickups.

Key Responsibilities

• Assist customers in person, over the phone and via email
• Provide product information and recommendations
• Process sales orders and quotations accurately
• Enter and manage orders using our computer systems
• Assist with planning customer collections and delivery schedules
• Liaise with warehouse and delivery teams to ensure customer requirements are met
• Resolve customer enquiries and provide exceptional service throughout the sales process
• Support the wider team to achieve service and sales targets

About You

• Previous experience in a hardware store, building materials supplier, trade centre, plumbing, electrical, landscaping, timber, roofing or similar environment
• Strong customer service and communication skills
• Experience handling both face-to-face and phone-based sales enquiries
• Good computer skills and confidence learning new systems
• High attention to detail when entering orders and processing customer information
• A positive attitude and genuine desire to help customers

Highly Regarded

• Knowledge of building materials, construction products or trades-based industries
• Experience coordinating deliveries or logistics
• Internal sales or customer service experience within a trade or industrial environment

What We Offer

• Competitive salary based on experience
• Supportive team environment
• Opportunity to build a long-term career within a growing business
• Varied role with a mix of customer interaction, sales support and operational coordination