Internal Sales Person

Valley Fasteners Pty; Muswellbrook; On-site; AUD 34,000 - 44,000; Full time

Job summary

Valley Fasteners is seeking a customer service professional for the Muswellbrook store. You will handle orders by phone, email, and in person, assist in the warehouse, and provide accurate product information to customers.

Join a friendly, fast-paced team with a Monday–Friday roster and flexible hours. Build long-term relationships while maintaining showroom and stock presentation to a high standard.

Qualifications

• High standard of accuracy & attention to detail.
• Excellent phone and communication skills.
• A proactive approach when following up on outstanding orders.
• Computer literate with a knowledge of MYOB (preferred but not essential).
• Current NSW drivers license a necessity, (prefer manual but not essential)
• High standard of personal presentation.
• Experience in the same or similar industries.

Responsibilities

• Ensuring absolute customer satisfaction.
• Receiving and processing orders.
• Working closely with customers to track and update them on orders.
• Resolution of customer enquiries.
• Provide quotations to customers in a timely manner.
• Presentation and housekeeping of Showroom and Warehouse.
• Following up with suppliers on any outstanding orders.

Skills

Communication skills

Attention to detail

Customer service

Organisational skills

Tools

MYOB

Job description

Valley Fasteners is an Australian family owned business established in 2006. Our three stores located in the Upper Hunter supply the Industrial, Engineering, Mining, Rail and Civil sectors.

The Rutherford, Muswellbrook and Gunnedah super stores hold over 100,000 products across a broad spectrum of categories. These include Safety, PPE, Abrasives and Cutting Tools, Welding and Materials Handling, Washroom, Paints and Lubricants, Hand and Power Tools.

Our objectives are to achieve supply chain resilience and cultivate a team of expert staff enabling us to provide customer relationships that encompass our core values of quality, reliability, safety, and value for money.

The successful candidate for theMuswellbrook positionwill be driven and focused on team goals and targets.

Servicing the customer will be your number one priority, answering queries, processing orders via phone, email, in person and assisting in the warehouse as required.

The perfect candidate understands the importance of product knowledge and clear communication,

Thispositionwill suit someone who enjoys working in a fast paced environment, has exceptional customer service skills, is self-motivated and has good organisational skills.

Working closely with customers to track and update them on order status, and resolution of customer issues.

Duties of the role include but not limited to:

• Ensuring absolute customer satisfaction.
• Receiving and processing orders.
• Working closely with customers to track and update them on orders.
• Resolution of customer enquiries.
• Provide quotations to customers in a timely manner.
• Presentation and housekeeping of Showroom and Warehouse.
• Following up with suppliers on any outstanding orders.

Requirements:

• High standard of accuracy & attention to detail.
• Excellent phone and communication skills.
• A positive attitude to a busy and varied role.
• A proactive approach when following up on outstanding orders.
• Computer literate with a knowledge of MYOB (preferred but not essential).
• Current NSW drivers license a necessity, (prefer manual but not essential)
• High standard of personal presentation.
• Experience in the same or similar industries.

Selection Criteria:

• The successful applicant will have the following mix of technical and personal skills:
• Exceptional written and verbal communication skills.
• Pride in your ability to build long-term customer relationships
• Strong organisation and time management skills
• Believer in personal development, passion for ongoing learning.

Monday to Friday operation (No weekends)

Flexible hours to accommodate work life balance