Customer Service Specialist

Adas Solutions; Melbourne; In loco; AUD 45.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Ongoing training and career developm

Employee recognition programs and an­n

Employee Assistance Program

Descrizione del lavoro

ADAS Solutions in Keysborough is seeking a friendly Customer Service Specialist to join our calibration centre team. You will be the central link between customers, technicians and workshop staff, handling bookings, quotes and updates to keep schedules on track.

This full-time role offers Monday to Friday, ongoing training and career development within a national automotive technology group, plus employee recognition, wellbeing support and paid leave benefits.

Competenze

• Experience in customer service, scheduling or service advising (automotive highly regarded).
• Confident and professional phone manner.
• Strong organisational and problem-solving skills.
• High accuracy in data entry and administration.
• Solid Microsoft Office skills.
• Ability to manage multiple priorities in a busy environment.

Mansioni

• Managing customer enquiries, bookings and quotes.
• Coordinating technician schedules.
• Providing clear and timely job updates.
• Supporting Site Managers with workflow planning.
• Maintaining accurate data and administrative records.

Conoscenze

Customer service

Scheduling

Communication

Data entry

Microsoft Office

Multi-tasking

Strumenti

MS Office

Descrizione del lavoro

Who is ADAS?

ADAS Solutions is proudly an Australian-owned and operated business helping the automotive industry stay ahead of evolving vehicle technology. We provide Advanced Driver Assistance System (ADAS) calibration and electric vehicle (EV) solutions with the aim of supporting the future of safer, smarter vehicles.

What's the role?

Our Keysborough Calibration Centre is looking for a friendly, organised Customer Service Specialist to join the team.

You will act as a central link between our customers, technicians and workshop team, ensuring efficient communications, managing bookings and providing updates to keeping schedules on track. You will play a crucial role in delivering a smooth and positive customer experience with your key responsibilities including:

• Managing customer enquiries, bookings and quotes
• Coordinating technician schedules
• Providing clear and timely job updates
• Supporting Site Managers with workflow planning
• Maintaining accurate data and administrative records

Is this you?

We're seeking a customer-focused individual with:

• Experience in customer service, scheduling or service advising (automotive highly regarded)
• A confident and professional phone manner
• Strong organisational and problem-solving skills
• High accuracy in data entry and administration
• Solid Microsoft Office skills
• The ability to manage multiple priorities in a busy environment

Why join ADAS?

Backed by GPC Asia Pacific, ADAS offers stability, growth and long-term career opportunity. You'll benefit from:

• Full-time, Monday to Friday (no weekends)
• Ongoing training and career development within a national organisation
• Employee recognition programs and annual awards
• Team member discounts with Repco, NAPA, AMX, Motion Industries and more
• Employee Assistance Program (wellbeing, financial and legal support)
• Paid volunteer leave and paid parental leave for permanent employees

If you are looking for a role where you can make a genuine impact in a growing automotive technology business, we would love to hear from you.

GPC Asia Pacific is an equal opportunity employer.