Customer Service Representative - Full Time

Superior Food Services; Brisbane; On-site; AUD 36,000 - 44,000; Full time

Benefits offered by this job

Competitive hourly rate

12 weeks of gender-neutral paid parity

Friendly team in a fast-growing nation

Genuine career progression

Long-term job security

Employee discounts on Superior Food

WHEREFIT discounts (health, fitness, &

Employee Assistance Program (EAP)

Free on-site parking

Job summary

Superior Food Services is seeking a Customer Service Representative to join our Brisbane branch in Pinkenba on a full-time basis. The role involves handling inbound orders, data entry, order processing, and building strong customer relationships in a fast-paced FMCG environment.

You will also support sales teams with outbound calls, manage complaints, advise on product ranges and price trends, and perform general administrative tasks.

Qualifications

• Experience in a busy customer service environment, preferably in food service or FMCG.
• Strong communication and interpersonal skills with excellent phone manners.
• Attention to detail and ability to multitask and prioritise.
• Proficient in using MS Office for data entry and reporting.

Responsibilities

• Accurate processing of inbound customer orders via phone, email, web, fax.
• Keying in customer orders - Data entry.
• Creating and processing orders.
• Build sustainable relationships with customer accounts through open and interactive communication.
• Conduct outbound Sales with new and existing customers and provide support to field sales team.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Advise customers of our diverse product range and price trends.
• General filing, data entry, faxing, and photocopying.
• Ad-hoc administrative tasks as and when required.

Skills

Customer service

Data entry

Phone manners

Multitasking

Time management

Tools

MS Office

Job description

Customer Service Representative - Full Time

Superior Food Services is an Award-winning market leader in Food Service distribution. We pride ourselves on being at the forefront of customer service excellence and providing valued offerings to our customers.

Due to the continual growth of our organisation, we are actively seeking applications for our next Customer Service superstar to join our Brisbane branch based in Pinkenba.

About the role

Reporting directly to the Customer Service Team Leader, this full-time position requires you to have a proven background in customer service and sales administration. You will be responsible for providing premium service levels to our valued customers

The role will require the following

• Accurate processing of inbound customer orders via phone, email, web, fax.
• Keying in customer orders - Data entry
• Creating and processing orders
• Build sustainable relationships with customer accounts through open and interactive communication.
• Conduct outbound Sales with new and existing customers and provide support to field sales team
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Advise customers of our diverse product range and price trends.
• General filing, data entry, faxing, and photocopying
• Ad-hoc administrative tasks as and when required

All about you

• Prior experience working as a Customer Service Specialist in a busy customer service environment preferably food service or FMCG industry.
• Customer orientation and ability to adapt/respond to different types of characters.
• Great attention to detail
• Excellent communication and interpersonal skills with great phone manners.
• Ability to multi-task, prioritise, and manage time effectively.
• Proficient in using MS Office.

What we can offer

• Competitive hourly rate
• 12 weeks of gender-neutral paid parental leave for primary carer
• A friendly, supportive team in a fast,growing national company
• Genuine career progression, grow your career with us!
• Long-term job security in a stable industry
• Generous employee discounts on Superior Food Services products
• Access to WHEREFIT discounts (health, fitness, and wellness perks)
• Employee Assistance Program (EAP)
• Free on-site parking

Due to the volume of applicants, only successful applicants will be contacted. We thank you in advance for considering us as an employer of choice.

The successful candidate will be required to undertake a successful National Police Check.

We proudly embrace and promote cultural diversity and Equal Employment Opportunity within the workplace. Indigenous Australians, Torres Strait Islanders, and minority groups are encouraged to apply.