Customer Experience Representative

Inghams; Adelaide; Híbrido; AUD 55.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fitness Passport

Product discounts

Travel discounts

Descripción de la vacante

Inghams Australia in Adelaide is seeking a Customer Experience Representative to join our friendly team. You will support existing customers by phone and email, process orders, and ensure timely cut-off while collaborating with operations and logistics.

The role offers hybrid work with two days from home, standard Mon-Fri hours starting at 7:30am, and on-the-job training plus employee discounts and health/wellbeing focus.

Formación

• Previous experience in fast-paced customer role (phone or email).
• Excellent communication and time management.
• Proficiency with MS Office and email tools.
• Ability to upsell and provide product recommendations.

Responsabilidades

• Provide telephone and email support to existing customers.
• Process and key orders, ensuring timely cut-off.
• Upsell and advise on Inghams products.
• Provide admin support to customer service team.
• Engage with stakeholders across operations and logistics.
• Reconcile payments and credits.

Conocimientos

Customer service

Communication

Time management

Team collaboration

Herramientas

MS Office Suite

Outlook

Excel

PowerPoint

MS Teams

Descripción del empleo

We've been proudly bringing joy to tables and smiles to faces with the delicious food we've been crafting for over 100 years.

A large part of our strong growth and success is because we're always looking for new ways to do things and thinking about how we can create a better, more sustainable future world together.

Our success as an industry leader in providing deliciously good food means we can continue to invest in our future as we work towards becoming Australia and New Zealand's first choice for poultry.

Your opportunity to join our team:

As a Customer Experience Representative, you will be part of our friendly Customer Experience Team who thrives on collaboration, knowledge-sharing all within a fast-paced environment.

Working Monday to Friday commencing at 7:30am, you will support our existing customers to ensure they have an excellent customer experience, answering queries via telephone and email, placing orders in a timely manner and finalising those orders by cut off.

You’ll also work closely with a cross functional team, from Operations through to Distribution.

• Hybrid working arrangement, with two days working from home
• Office is based at Inghams Primary Processing site at Burton, South Australia
• Preferred hours of commencement are 7:30am from Monday to Friday

What you’ll do:

• Providing customer service to our existing customers; helping with inquiries and supporting them with choosing the right products for their business
• Completing daily call cycle and keying orders
• Providing information and upselling on Ingham’s products to customer orders
• Providing administrative support to the wider customer service team and business development managers, in relation to our customers.
• Stakeholder engagement with customers, operations, and logistics
• Responsible for accurately processing payment credits, ensuring timely updates to accounts, and reconciling discrepancies.

What you’ll bring:

• Previous experience working in a fast-based customer role, either on the phone or customer facing.
• Exceptional customer service skills with the ability to be agile and collaborative.
• Proficiency in MS Office Suite, particularly Outlook, Excel, Word, PowerPoint, and MS Teams
• Strong communication and presentation skills with the ability to think outside the box
• Relevant experience in food manufacturing or FMCG would be advantageous
• Excellent time management skills and the ability to meet tight deadlines
• Ability to collaborate effectively in a team and work independently.

What we’ll offer you:

• On-the-job training and support to set you up for success
• Access to Fitness Passport that gives you affordable access to gyms, pools and fitness facilities nationwide
• Employee benefits including product discounts and travel discounts
• Genuine opportunities to develop your career, supported by our performance and succession programs.
• The health, safety, and wellbeing of our people is our highest priority
• ASX-listed company with operations across Australia and New Zealand

We’re looking for people who are curious, caring, courageous and committed to join us. People who want to contribute their best work every single day and continue delivering delicious food that’s... Always Good.