Customer Service Specialist

Metso; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Incentive program

Extra annual leave

Volunteer leave

Parental leave (gender-neutral)

Medical benefits

Job summary

Metso in Brisbane is seeking a Customer Service Specialist to work closely with customers and colleagues to keep projects moving, support order fulfilment, and deliver a positive customer experience. The role offers a path into systems, operations, and customer engagement within the mining technology sector.

You will join a 10-person team, learn from experienced colleagues, and collaborate with Site Account Managers to prepare for site activities and milestones while handling quotations and

Qualifications

• 1–3 years’ experience in customer service, administration, or operations.
• Experience across industries such as automotive, aviation, electrical construction, medical manufacturing, logistics, or mining technology is a plus.

Responsibilities

• Be part of a 10-person Customer Service team.
• Learn from experienced colleagues and be set up for long-term success.
• Work with Site Account Managers to prepare for upcoming site activities and milestones.
• Provide quotations, process sales orders, and manage service requests.
• Learn and use SAP, Salesforce, and other business systems with support from team members.
• Coordinate with cross-functional teams to ensure customers receive the required support and information.

Skills

SAP

Salesforce

Customer service

Tools

Microsoft Office

Job description

Do you enjoy being the go-to person key customers can count on for support and solutions?

Join a global leader in mining technology and make a positive impact on the sustainable use of the world’s natural resources. At Metso, you’ll be supported by an inclusive culture and a network of colleagues across the globe. With us, you’ll embark on a personal growth journey and be encouraged to reach your full potential. This is your invitation to rise above the possible and grow your skills with the support of an experienced team.

Introduction

We are seeking a Customer Service Specialist to join our Brisbane team. In this role, you'll work closely with customers and colleagues to help keep projects moving smoothly, support order fulfilment, and deliver a positive customer experience. This is an exciting opportunity to build a long-term career in the mining technology industry while developing in-demand skills in systems, operations, and customer engagement.

What You’ll Do

Be part of a 10-person Customer Service team passionate about delivering great outcomes together.

Learn from experienced colleagues and be set up for long-term success.

Work alongside Site Account Managers to help customers prepare for upcoming site activities and project milestones.

Provide quotations, process sales orders, and manage service requests with accuracy.

Learn and use SAP, Salesforce, and other business systems, with support from experienced team members.

Coordinate with teams across the business to ensure customers receive the support, information, and solutions they need.

Who You Are

Ideally you will have 1–3 years’ experience in customer service, administration, or operations.

From industries such as automotive, aviation, electrical construction, medical manufacturing, logistics, or simply curious about mining technology.

Confident learning new systems, organised, and able to manage multiple priorities.

A strong communicator who enjoys working with people and solving problems.

Motivated to grow with a company that invests in its people.

Why Metso?

Sustainable career : the right balance of energy, challenge, motivation, and well-being along the way.

Career growth : Many of our leaders started in roles just like this.

Global impact : Be part of an industry where innovation drives a more sustainable future.

Supportive culture : Work with a collaborative team that values your development.

Flexibility : We encourage balance through flexible working options.

Benefits : Competitive salary, incentive program, extra annual leave, paid volunteer leave, gender-neutral parental leave, medical benefits, and more.

Location: Milton, Brisbane
Reporting to: Manager, Customer Service – Australia East

Metso is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will be considered regardless of background. With over 17,000 employees in nearly 50 countries, Metso is the partner for positive change in the mining, aggregates, and metals industries.

If you’re ready to kickstart your career in mining technology and grow with us, we’d love to hear from you.