Customer Success Specialist - Global Mining Tech

Metso; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Incentive program

Extra annual leave

Volunteer leave

Parental leave (gender-neutral)

Medical benefits

Job summary

Metso in Brisbane is seeking a Customer Service Specialist to work closely with customers and colleagues to keep projects moving, support order fulfilment, and deliver a positive customer experience. The role offers a path into systems, operations, and customer engagement within the mining technology sector.

You will join a 10-person team, learn from experienced colleagues, and collaborate with Site Account Managers to prepare for site activities and milestones while handling quotations and

Qualifications

• 1–3 years’ experience in customer service, administration, or operations.
• Experience across industries such as automotive, aviation, electrical construction, medical manufacturing, logistics, or mining technology is a plus.

Responsibilities

• Be part of a 10-person Customer Service team.
• Learn from experienced colleagues and be set up for long-term success.
• Work with Site Account Managers to prepare for upcoming site activities and milestones.
• Provide quotations, process sales orders, and manage service requests.
• Learn and use SAP, Salesforce, and other business systems with support from team members.
• Coordinate with cross-functional teams to ensure customers receive the required support and information.

Skills

SAP

Salesforce

Customer service

Tools

Microsoft Office

Job description

Metso in Brisbane is seeking a Customer Service Specialist to work closely with customers and colleagues to keep projects moving, support order fulfilment, and deliver a positive customer experience. The role offers a path into systems, operations, and customer engagement within the mining technology sector.

You will join a 10-person team, learn from experienced colleagues, and collaborate with Site Account Managers to prepare for site activities and milestones while handling quotations and