Field Service Technician

Metso; Mackay Regional; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Annual incentive program

Annual Leave for permanent staff

Parental leave – 18 weeks

Volunteer Leave

Job summary

Metso is seeking a Field Service Technician to join our Service Operations Support team in Mackay, QLD. The role combines hands-on field maintenance with technical problem-solving to keep customers’ equipment running at peak performance.

You will inspect field machinery, perform mechanical service tasks, read schematics, and liaise between customers, product divisions and sales. Travel and site supervision are required as needed.

Qualifications

• Mechanical trade qualification or 3–6 years relevant experience.
• Ability to read drawings and schematics.
• Commitment to safety regulations and standards.

Responsibilities

• Complete field machine inspections
• Provide hands-on mechanical service work in the field to Metso customers
• Provide technical liaison services between customers, product divisions and sales personnel
• Perform technical evaluations and analyse equipment and machine component failures
• Understand drawings and schematics to ensure correct processes are followed
• Supervise and oversee Field Service projects on customer sites
• Escalate questions and analysis to Technical Support and Engineering
• Support quotation work by providing scope of work, initial planning and costing information
• Promote products and services to customers
• Prepare post site reports, timesheets and expenses after site visits
• Promote Technical Support value add and support Technical Support Teams

Skills

Physically fit

Excellent communication

Interpersonal skills

Reading schematics

Travel readiness

Report writing

Basic engineering maths

Education

Mechanical trade qualification

Job description

Field Service Technician

Primary Location: Paget, QLD, AU

This position is located in Mackay, and you will report to the Field Service Manager - East.

Introduction to the role

We are seeking a Field Service Technician to join our Service Operations Support team. This role combines hands-on mechanical work with technical problem-solving and customer supportbetween the client, product division and our sales team. Your role plays a crucial part in performing and coordinating service activities relating to our machines, spares and wears - keeping our clientsoperating at full capacity.

Main responsibilities

• Complete field machine inspections
• Provide hands-on mechanical service work in the field to Metso customers
• Provide technical liaison services between customers, product divisions and sales personnel
• Perform technical evaluations and analyse equipment and machine component failures
• Understand drawings and schematics to ensure correct processes are followed
• Supervise and oversee Field Service projects on customer sites
• Escalate questions and analysis to Technical Support and Engineering
• Support quotation work by providing scope of work, initial planning and costing information
• Promote products and services to customers
• Prepare post site reports, timesheets and expenses after site visits
• Promote Technical Support value add and support Technical Support Teams

Some Interstate and some international travel may apply. This role comes with some physical work requirements.

Qualifications

• A Mechanical trade qualification from college or technical school, OR
• Three to six years relevant experience and/or training
• Demonstrate understanding and compliance to safety regulation and standards

Key Skills

• Physically fit and able to pass a medical, with no site restrictions to perform duties
• Excellent communication and interpersonal skills
• Ability to read and interpret mechanical schematics
• Ability to travel within short notice
• Understanding operating and maintenance instructions, and procedure manuals
• Ability to read and understand a variety of written instructions
• Ability to complete basic engineering calculations such as basic algebra, geometry etc.
• Provide standard hand tools applicable to task
• Basic rigging and dogging understanding
• Ability to write routine reports and correspondence (Word, Excel)

What’s in it for you

• A work environment where safety — both physical and mental — is always the number one priority
• Competitive base salary reflective of your experience, plus an annual incentive program
• Additional Annual Leave benefit for all permanent and maximum-term employees
• Gender-neutral paid parental leave — 18 weeks at full pay
• Paid Volunteer Leave to support the causes you care about
• Active Social Club, company-wide events and family-focused activities
• Comprehensive medical benefits, including discounted health insurance for you and your family
• Company-provided Salary Continuance insurance
• Career development & education assistance to support your technical and leadership aspirations

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.