Senior Account Manager

Metso Outotec; Western Australia; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Annual bonus

Medical benefits

Global opportunities

Career development

Job summary

Metso seeks a Senior Key Account Manager to lead the Pilbara service account, building relationships at all levels and driving profitable growth. You will identify opportunities, manage CRM activities, and coordinate cross-functional support to deliver value to customers.

You will travel up to 70% and engage in account planning, budgeting, and negotiations to secure capex and service opportunities.

Qualifications

• Five years of direct selling and/or service to the Pilbara region.
• Proven track record of achieving sales targets.
• Understanding of accounting procedures including profit and loss, budgets and gross margins.
• IT literacy and confidence in CRM systems (Salesforce).
• Willingness to travel up to 70% by road and air.

Responsibilities

• Deliver profitable business growth from allocated sites.
• Build relationships with key site personnel and share with the organization.
• Identify investment opportunities and convey customer requirements to capex sales.
• Coordinate resources across Metso functions for customer-facing activities.
• Drive site sales activities with cross-functional teams and manage budgeting.

Skills

Sales experience

Key account mgmt

CRM Salesforce

Travel up to 70%

MS Office

Tools

Salesforce

Job description

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 11/04/2026

Who we are?

Metso is a front runner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.

Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self-automated and driven.

Our culture

Our values of high ambition always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles we expect everyone to act accordingly, and we believe that by living our values we will build a common, thriving culture.

Introduction and Team you will belong to

The successful applicant will play a crucial part in managing the allocated Key Account for the Metso Service Business line and achieving Sales targets. This will be achieved by establishing Key Account relationships at all key levels, along with assisting with problem solving on equipment and operational issues, resolving commercial issues, maintaining existing business, along with sourcing and developing new business and opportunities.

The Role Responsibilities:

• Responsible to deliver profitable business growth from allocated sites
• Responsibility to create the relationship with the key people at the site and share those with the organization, connecting key interfaces
• Focuses on aftermarket business, yet is able to identify the investment/capex opportunities and is responsible to convey the customer requirement to capex sales
• Plans and has full visibility to the activities of any Metso function.
• Seeks and coordinates for best resources and channels to be used for customer facing activities
• Understands customer business and is capable to discuss Metso added value
• Drives site sales activities together with cross organizational site account team and understands customer’s capex and operational expenditure related decisions and buying timetable
• Demonstrated experience in maintaining and actively utilizing a CRM system, ie Salesforce
• Drives account planning and implementation (strategy, relationship, site level budgeting, activity plan, sales roadmap and plan)
• Maintains and shares information of installed base, performance and shutdown schedules and plan
• Orchestrates Customer satisfaction surveys and closed loop activities and ensures continuous improvement activities
• Supports Accounts Receivable and payment collections
• Active member of the Market Area Key Account team

Additional Role Responsibilities (Above SAM Position):

• Provide leadership and mentorship to the wider sales team
• Drive safety & cultural initiatives across the region
• Posses the ability to structure and negotiate high value commercial agreements pivotal to business success
• Drive corporate engagement alongside KAM or sales director ensuring all tiers of the relevant account have engagement

The successful candidate will possess the following:

Essential

• Experience must include at least five years of direct selling and/or service to the Pilbara region.
• Proven track record in achieving sales targets.
• Intermediate understanding of accounting procedures including profit and loss, budgets and gross margins.
• Intermediate level of computer literacy in MS Office – Word, Excel and Powerpoint.
• Must have current motor vehicle license and passport.
• IT literacy and confidence in utilising CRM systems proactively and regularly.
• Must be able to travel up to 70% of the time by motor vehicle and commercial flights.
• Excellent problem-solving skills.
• Excellent negotiation and persuasive skills.
• Excellent selling and presentation skills.
• Excellent communication and interpersonal skills.
• CRM exposure in Salesforce will be highly regarded.

Only those with full working rights in Australia need apply.

Please note pre-employment medical and DAS forms part of our onboarding processes.

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

What's in it for you

• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services and engagement surveys.
• Annual bonus - global incentive programs tied to business and performance targets.
• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• A work environment where safety is always the number one priority – both your physical and mental health is our priority
• A competitive base salary reflective of your skills and experience with annual incentive program
• Additional Annual Leave benefit - your health and wellbeing is a priority, increase your leave entitlement with every year you work at Metso.
• Gender neutral parental leave - 18 weeks paid in full
• Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
• Comprehensive medical benefits including discounted private health insurance for employees and immediate family
• Novated lease - this benefit allows you to save on a new car and potentially enjoy significant tax savings
• Various leisure benefits including discounted car rental and accommodation for leisure travel around the world.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.