Sales & Marketing Coordinator

Sharp & Carter; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Sharp & Carter is looking for a Sales & Marketing Coordinator to bolster our Melbourne client's team. This role covers digital marketing, social media, customer engagement, sales administration, packaging and new product development.

You'll maintain digital presence, handle customer enquiries, support campaigns and coordinate content from concept to launch, offering broad exposure across the commercial function and early career development opportunities.

Qualifications

• Degree in Marketing, Business or related discipline or relevant practical experience.
• 1–3 years' experience across marketing, sales support, customer service or a similar commercial role.
• Strong written and verbal communication skills.
• Excellent organisation and attention to detail.
• Willingness to learn and build broad commercial experience.
• Experience with CRM/ERP and MS Office is advantageous.

Responsibilities

• Maintain and update website content, product information and digital assets.
• Coordinate website updates, product launches and promotional campaigns.
• Support SEO activity and website performance reporting.
• Manage social media platforms and assist with content creation.
• Develop social media content calendars and coordinate posts, photography and video.
• Monitor engagement and identify opportunities to improve performance.
• Respond to customer enquiries across phone, email, website and social media.
• Support the Sales team with customer communications and follow-up.
• Provide customers with product, pricing and marketing information.
• Coordinate order requirements with internal teams and monitor order status.
• Support packaging development, including artwork, specifications and supplier communication.
• Assist with new product development projects from concept through to launch.

Skills

Communication skills

Organisational skills

Proactive attitude

Relationship building

Attention to detail

Education

Bachelor's degree in Marketing or Business

Tools

CRM

ERP

MS Office

Job description

About Our Client

Our client is an established Australian FMCG business with a long-standing history and a strong presence across food service markets.

The business has built its reputation around quality, innovation and a diverse portfolio of products, with operations spanning production, processing, distribution and marketing. It continues to evolve its product offering and invest in new product development, packaging and customer solutions.

Based in Melbourne's south-east, this is an opportunity to join a well-established business while working within a close-knit Sales & Marketing team where you'll gain broad exposure across the commercial side of the organisation.

About the Role

Reporting to the Sales & Marketing Director, the Sales & Marketing Coordinator will provide hands-on support across a broad range of sales and marketing activities.

This is a varied role covering digital marketing, social media, customer engagement, sales administration, packaging and new product development.

You'll be involved in maintaining the company's digital presence, supporting customer enquiries, coordinating marketing content and assisting with new products and packaging from concept through to launch.

The role would suit someone early in their career who is keen to build broad commercial experience and develop their skills across both sales and marketing.

Key Responsibilities

• Maintain and update website content, product information and digital assets
• Coordinate website updates, product launches and promotional campaigns
• Support SEO activity and website performance reporting
• Manage social media platforms and assist with content creation
• Develop social media content calendars and coordinate posts, articles, photography and video
• Monitor engagement and identify opportunities to improve performance
• Respond to customer enquiries across phone, email, website and social media
• Support the Sales team with customer communications and follow-up
• Provide customers with product, pricing and marketing information
• Coordinate order requirements with internal teams and monitor order status
• Support packaging development, including artwork, specifications and supplier communication
• Assist with new product development projects from concept through to launch

About You

This role would suit someone who is early in their career and keen to learn, rather than someone who needs to have extensive experience across every area of the role.

You may have:

• A degree in Marketing, Business or a related discipline, or relevant practical experience
• 1-3 years' experience across marketing, sales support, customer service or a similar commercial role
• Strong written and verbal communication skills
• Excellent organisation and attention to detail
• A proactive, positive and willing-to-learn approach
• The ability to build strong relationships with internal and external stakeholders
• Good problem-solving and administration skills
• An interest in FMCG, brands and new product development
• Experience with CRM, ERP/inventory systems and Microsoft Office would be advantageous

Most importantly, we're looking for someone with curiosity, initiative and a genuine willingness to learn. You'll have the opportunity to develop across a broad sales and marketing remit rather than being expected to come in as the finished product. The position description specifically allows for a relevant degree and/or experience in a similar role, supporting a more flexible approach to experience level.