Customer Service & Sales Support Specialist

Checkpoint Systems; Melbourne; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Free onsite parking

Employee Assistance Program

Career development opportunities

Job summary

Checkpoint Systems, a division of CCL Industries, seeks a Customer Service & Sales Support to join the METO team at Chirnside Park. This full-time, office-based role blends customer service, sales support, and administration to service customers, sales reps, and internal teams.

You will handle enquiries, process orders, support quotations, and maintain accurate records while contributing to process improvements and a collaborative team environment.

Qualifications

• A genuine passion for customer service and helping customers find solutions.
• Excellent written and verbal communication skills.
• Strong organisation and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Intermediate computer skills including Microsoft Office and Excel.
• Willingness to learn and contribute to a collaborative team culture.
• Previous experience in customer service or office environment is valued but not essential.

Responsibilities

• Provide exceptional customer service through phone, email, and internal communications.
• Respond to customer enquiries regarding products, pricing, orders, deliveries, and general account information.
• Process customer orders accurately and efficiently while ensuring a positive customer experience.
• Support the sales team with quotations, proposals, reports, and sales administration.
• Maintaining accurate customer, product, and sales records within company systems.
• Coordinating communication between customers, sales representatives, warehouse personnel, and internal departments.
• Assisting with reporting requirements by preparing customer, sales, and operational reports.
• Managing filing systems, documentation, and record-keeping to ensure information remains accurate and accessible.
• Supporting day-to-day office administration and contributing to process improvements that enhance customer service and operational efficiency.
• Building strong relationships with customers and internal stakeholders through responsive and professional communication.

Skills

Customer service

Communication

Organisational skills

Multitasking

Microsoft Office

Excel

Tools

Microsoft Office

Excel

Job description

Checkpoint Systems, a division of CCL Industries, seeks a Customer Service & Sales Support to join the METO team at Chirnside Park. This full-time, office-based role blends customer service, sales support, and administration to service customers, sales reps, and internal teams.

You will handle enquiries, process orders, support quotations, and maintain accurate records while contributing to process improvements and a collaborative team environment.