Customer Service & Sales Support - METO

Checkpoint Systems; Melbourne; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Free onsite parking

Employee Assistance Program

Career development opportunities

Job summary

Checkpoint Systems, a division of CCL Industries, seeks a Customer Service & Sales Support to join the METO team at Chirnside Park. This full-time, office-based role blends customer service, sales support, and administration to service customers, sales reps, and internal teams.

You will handle enquiries, process orders, support quotations, and maintain accurate records while contributing to process improvements and a collaborative team environment.

Qualifications

• A genuine passion for customer service and helping customers find solutions.
• Excellent written and verbal communication skills.
• Strong organisation and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Intermediate computer skills including Microsoft Office and Excel.
• Willingness to learn and contribute to a collaborative team culture.
• Previous experience in customer service or office environment is valued but not essential.

Responsibilities

• Provide exceptional customer service through phone, email, and internal communications.
• Respond to customer enquiries regarding products, pricing, orders, deliveries, and general account information.
• Process customer orders accurately and efficiently while ensuring a positive customer experience.
• Support the sales team with quotations, proposals, reports, and sales administration.
• Maintaining accurate customer, product, and sales records within company systems.
• Coordinating communication between customers, sales representatives, warehouse personnel, and internal departments.
• Assisting with reporting requirements by preparing customer, sales, and operational reports.
• Managing filing systems, documentation, and record-keeping to ensure information remains accurate and accessible.
• Supporting day-to-day office administration and contributing to process improvements that enhance customer service and operational efficiency.
• Building strong relationships with customers and internal stakeholders through responsive and professional communication.

Skills

Customer service

Communication

Organisational skills

Multitasking

Microsoft Office

Excel

Tools

Microsoft Office

Excel

Job description

Checkpoint Systems, a division of CCL Industries, provides merchandise availability solutions for the retail industry. Our RFID, loss prevention, labelling and software solutions help retailers improve inventory accuracy, reduce theft and enhance the shopper experience.

With more than 50 years of industry experience, we partner with retailers and businesses across Australia and around the world, delivering innovative products and outstanding customer service.

About the role

We're looking for a Customer Service & Sales Support to join our METO team in Chirnside Park.

This is a full-time, office-based position that combines customer service, sales support, and administration responsibilities. You'll work closely with customers, sales representatives, and internal teams to ensure enquiries, orders, and administrative processes are handled professionally, accurately, and efficiently.

This is an excellent opportunity for someone who enjoys helping customers, thrives in a team environment, and is looking to build a long-term career in customer service and business administration.

What you’ll be doing

• Providing exceptional customer service through phone, email, and internal communications.
• Responding to customer enquiries regarding products, pricing, orders, deliveries, and general account information.
• Processing customer orders accurately and efficiently while ensuring a positive customer experience.
• Supporting the sales team with quotations, proposals, reports, and sales administration.
• Maintaining accurate customer, product, and sales records within company systems.
• Coordinating communication between customers, sales representatives, warehouse personnel, and internal departments.
• Assisting with reporting requirements by preparing customer, sales, and operational reports.
• Managing filing systems, documentation, and record-keeping to ensure information remains accurate and accessible.
• Supporting day-to-day office administration and contributing to process improvements that enhance customer service and operational efficiency.
• Building strong relationships with customers and internal stakeholders through responsive and professional communication.

What we’re looking for

• A genuine passion for customer service and helping customers find solutions.
• Excellent communication skills, both written and verbal.
• Strong organisational skills and attention to detail.
• The ability to manage multiple priorities and work effectively in a fast-paced environment.
• Intermediate computer skills, including Microsoft Office and Excel.
• A positive attitude, strong work ethic, and willingness to learn.
• The ability to work independently while also contributing to a collaborative team culture.
• Previous experience in customer service, administration, retail, reception, sales support, or office environments will be highly regarded but is not essential.
• We welcome applicants who are starting their career or looking to transition into an office-based customer service role. Full training will be provided. If you have a strong work ethic, excellent attitude, attention to detail, and a genuine desire to learn, we'd love to hear from you.

What we offer

• Opportunities for career development and skills training.
• A supportive, inclusive team environment.
• Free onsite parking.
• Employee Assistance Program.
• Exposure to a global organisation with recognised retail and labelling brands.

All applicants must have the right to work in Australia.