Customer Service & Sales Support - RFID & Apparel

Checkpoint Systems; Melbourne; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Free onsite parking

Employee Assistance Program

Job summary

Checkpoint Systems in Chirnside Park, Melbourne, is seeking a Customer Service & Sales Support professional to join our Apparel Labeling Solutions team. This full-time, office-based role offers daily collaboration with local and global teams to onboard retailers and brands, coordinate orders, and support RFID solutions throughout the supply chain.

You'll bring strong organisational skills, Excel proficiency, and a passion for customer care.

Qualifications

• Experience in customer service or sales support.
• Strong organisational skills with multiple priorities.
• Excellent communication and attention to detail.
• Experience in retail, apparel, labelling, or supply chain is advantageous.

Responsibilities

• Onboard retailers and brands with local/global teams.
• Support customers with orders, pricing, and quotes.
• Coordinate projects and deployments of RFID solutions.
• Prepare reports and maintain accurate documentation.
• Assist sales with contracts and customer communications.
• Contribute to new product rollouts and customer programs.
• Provide product and technical support as required.

Skills

Customer service

Sales support

Account coordination

Administration

Tools

Microsoft Excel

Adobe Illustrator

Job description

Checkpoint Systems, a division of CCL Industries, is a global leader in merchandise availability solutions for the retail industry. For more than 50 years, we’ve helped retailers improve inventory accuracy, reduce theft, and create better shopper experiences through innovative RFID, loss prevention, labelling, and software solutions.

About the role

We're looking for a Customer Service & Sales Support professional to join our Apparel Labeling Solutions team in Chirnside Park. This is a full-time, office-based position, working Monday to Friday.

In this diverse role, you'll provide customer service, sales administration, product coordination, and technical support across our apparel labelling and RFID solutions portfolio. Working closely with customers and sales teams, you'll help deliver high-quality solutions while ensuring projects, and customer requirements are managed efficiently and accurately.

What you'll be doing

• Working closely with local and global teams to onboard retailers, apparel brands, department stores, and manufacturers.
• Supporting customers with apparel trims and identification solutions, including hangtags, woven labels, care labels, RFID tags, and related products.
• Responding to customer enquiries regarding products, pricing, artwork, specifications, delivery schedules, and technical information.
• Assisting the sales team with customer contracts, quotations, project coordination, and ongoing deployment activities.
• Supporting the development, implementation, and rollout of new products and customer programs.
• Conducting RFID quality assurance testing, including evaluating RFID inlays for readability, performance, durability, and compliance with customer specifications and retail requirements.
• Testing RFID solutions across a range of apparel and retail applications to ensure product suitability, scan performance, and operational effectiveness throughout the supply chain.
• Maintaining accurate product, customer, and project documentation and coordinating information between customers, suppliers, and internal stakeholders.
• Preparing sales, customer, inventory, and administrative reports using Microsoft Excel and other business systems.
• Completing product and sales training and contributing positively to team goals, continuous improvement initiatives, and customer satisfaction outcomes.

What we're looking for

• Previous experience in customer service, sales support, account coordination, or administration.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• Intermediate Microsoft Excel skills, including formulas, spreadsheets, data analysis, and reporting.
• High attention to detail and accuracy when managing customer information, specifications, and documentation.
• Excellent verbal and written communication skills with the ability to build strong relationships internally and externally.
• The ability to work independently while also contributing effectively within a team environment.
• A willingness to learn technical products and RFID technologies.
• Experience within retail, apparel, labelling, printing, product development, or supply chain environments will be highly regarded.
• Exposure to RFID technology, quality testing, or product compliance activities will be advantageous.
• Familiarity with Adobe Illustrator and a basic understanding of graphic design, artwork, or print production processes is desirable but not essential.

What we offer

• Opportunities for career development and skills training.
• A supportive, inclusive team environment.
• Free onsite parking.
• Employee Assistance Program.
• Exposure to leading RFID and retail technology solutions.
• The opportunity to work with global teams and recognised retail brands.

All applicants must have the right to work in Australia.