Customer Service & Sales Support Administrator

Scots Ice Australia Foodservice Equipment; Sydney; On-site; AUD 55,000 - 72,000; Full time

Benefits offered by this job

On-site parking

Staff discounts

Employee Assistance Program

Job summary

Scots Ice Australia Foodservice Equipment – Wetherill Park NSW is seeking a highly organised Customer Service & Sales Support Specialist to join our team. You will be the link between customers, sales, and operations, handling inquiries, processing orders, coordinating deliveries, and supporting quotes and invoicing.

You'll thrive in a fast-paced environment, bring solid sales support and admin experience, and enjoy working across multiple business units in a collaborative team.

Qualifications

• Solid experience in sales support or customer service.
• Minimum 3 years in an office administration role.
• Experience in logistics or product-based environments is highly regarded.
• Able to learn our products and equipment.
• Strong phone manner and customer-first mindset.
• Excellent organisation and problem-solving skills.
• Proficient in MS Office; ERP experience a plus.

Responsibilities

• Answer and direct calls across multiple business units.
• Take phone orders and manage weekly customer call list.
• Provide product availability and freight cost information.
• Support sales with quotes, spec sheets, price lists.
• Manage consignment stock and inventory records.
• Raise pro-forma, deposit, and dispatch invoices.
• Track deliveries and resolve invoice disputes.
• Coordinate stock returns or replacements.
• Perform general administrative duties.

Skills

Customer service

Sales support

Office administration

Logistics awareness

MS Office

ERP systems

Tools

NetSuite

ABM

MYOB

Job description

Scots Ice Australia Foodservice Equipment – Wetherill Park NSW

If you thrive in a fast-paced environment, love keeping things running like clockwork, and genuinely enjoy talking to customers, this could be the perfect role for you!

About us

Scots Ice Australia (SIA) is a trusted Australian provider of commercial kitchen and foodservice equipment solutions, supplying leading brands to restaurants, cafés, hotels, supermarkets, and government institutions nationwide.

With over two decades of industry experience, we specialise in importing and distributing high-quality European-made cooking, refrigeration, and catering equipment, selected for performance, reliability, and innovation.

Convenient Wetherill Park location with on-site parking

Various employee benefits, including discounts across 700+ retailers

Access to free and confidential EAP for employees and immediate family members

Work across multiple established and growing business units

Be part of a business representing globally recognised brands and equipment

Collaborative, supportive team environment

Opportunity to develop your skills in customer service, sales operations, and logistics

About the role:

We are seeking a highly organised and customer-focused Customer Service & Sales Support Specialist to join our team based in Wetherill Park. Supporting multiple business units, this role is a key link between our customers, sales team, and operations.

You will thrive in a fast-paced environment where no two days are the same - managing customer enquiries, processing orders, coordinating deliveries, and providing end-to-end support across the customer journey.

What you'll be doing:

• Answer and direct calls across multiple business units
• Take phone orders and manage the weekly customer call list
• Handle enquiries on product availability and freight costs
• Support sales staff with quotes, spec sheets, and price lists
• Manage consignment stock and inventory records
• Raise pro-forma, deposit, and dispatch invoices
• Assist customers with delivery tracking and invoice disputes
• Coordinate replacement or return of stock as needed
• General administrative and support duties as needed

What you bring:

• Solid experience in sales support, customer service, or a similar role (required)
• Minimum 3 years in an office administration role
• Experience within logistics, transport, or product-based environments highly regarded
• Ability to learn our products and equipment
• Confident, professional phone manner with a genuine customer-first mindset
• Highly organised with sharp attention to detail and strong problem-solving instincts
• Comfortable juggling multiple priorities across different business units simultaneously
• Proficient in MS Office; experience with ERP systems such as NetSuite, ABM, or MYOB is a plus
• Reliable, honest, and driven by a strong work ethic