Customer Service & Sales Support

Talent Propeller Limited; Summer Hill; On-site; AUD 50,000 - 65,000; Full time

Job summary

WES Australasia is hiring a Customer Service professional for our Summer Hill (Sydney) office. This full-time, Monday–Friday role combines customer support, sales assistance and general administration to keep orders moving and customers informed.

You’ll bring 3–5 years’ experience in customer service or office support, strong computer skills, and a practical, solutions-focused mindset. Electronics familiarity is a real plus in this office-based role.

Qualifications

• 3–5 years' experience in customer service, sales support or office administration.
• Strong computer skills and excellent communication.
• Experience in electronics or electrical products is advantageous.

Responsibilities

• Managing customer enquiries, orders and product-related questions.
• Troubleshooting order issues, stock shortages and delivery concerns.
• Handling challenging conversations and negotiating practical, fair solutions.
• Processing invoices, maintaining records and supporting stock control.
• Working with the warehouse and wider team to keep customers informed and orders moving.

Skills

Customer service experience

Sales support

Office administration

Communication skills

Computer literacy

Job description

Full Time | Monday-Friday | Summer Hill, Sydney | Office Based

Know your tech? Great with people? We should talk.

If you're the kind of person who loves electronics, enjoys figuring out how things work and gets a kick out of solving problems, this could be right up your alley.

At WES Australasia, we import and distribute electronics, electrical components and accessories to trade and retail customers across Australia.

We're looking for an experienced Customer Service professional, an all rounder. who brings more than just a friendly voice. Someone with practical common sense, confidence, initiative and the ability to think for themselves. Because sometimes great customer service means finding the right solution, not just saying yes.

Why this role?

• Work with products that interest you - Ideal if you've got a background or genuine interest in electronics, technology or electrical products.
• Put your experience to good use - Handle real customer enquiries, solve problems and make decisions.
• Enjoy genuine variety - A mix of customer service, sales support, order management and general administration.
• Be part of a close-knit team - Work alongside an established team in our Summer Hill office.

What you'll be doing

• Managing customer enquiries, orders and product-related questions.
• Troubleshooting order issues, stock shortages and delivery concerns.
• Handling challenging conversations and negotiating practical, fair solutions.
• Processing invoices, maintaining records and supporting stock control.
• Working with the warehouse and wider team to keep customers informed and orders moving.

What we're looking for

Someone who's switched on, down-to-earth and knows how to get things done.

You'll ideally bring 3-5 years' experience in customer service, sales support or office administration, along with strong computer skills and excellent communication.

Experience in electronics, electrical products, technical sales or trade retail would be a real advantage. Perhaps you've worked as an electronics technician and are ready to step away from the tools?

Above all, you're resourceful, commercially minded and comfortable taking ownership rather than waiting to be told what to do.

Sound like your kind of role?

If you know your tech, enjoy helping people and can solve a problem without making it someone else's, we'd love to hear from you.