Customer Service/Technical Support - General Electronics

Winable Recruitment; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Winable Recruitment is seeking a Customer Service/Technical Support professional for a general electronics role in Sydney's Macquarie Park. The position combines technical knowledge with customer interaction, delivering tailored solutions and timely support.

You will work closely with engineers, customers and suppliers to ensure the right technical advice and responsive service, keeping up-to-date with components and emerging technologies.

Qualifications

• Technical sales, customer support or electronics distribution experience.
• Strong communication and problem-solving skills.
• Ability to interpret technical specifications and explain concepts clearly.
• Customer-focused approach with confidence to engage with stakeholders.
• Good organizational skills and ability to manage multiple enquiries.

Responsibilities

• Provide technical sales assistance and product support to customers.
• Understand customer requirements and recommend appropriate solutions.
• Respond to technical enquiries and assist with troubleshooting.
• Prepare quotations, proposals and product information.
• Liaise with engineers, suppliers and customers to solve technical issues.
• Support business development activities and maintain strong customer relationships.
• Assist with order processing, product selection and ongoing customer service.
• Keep up to date with electronic components, products and emerging technologies.

Skills

Technical sales

Customer support

Electronics knowledge

Communication

Problem solving

Technical interpretation

Job description

Customer Service/Technical Support - General Electronics

Customer Service/Technical Support - General Electronics

AbouttheCompany

Anestablishedelectronicsconsultancyprovidingspecialistelectronicengineeringsolutionstoadiverserangeofcustomers.Withexpertiseinelectronicsdesign,technicalproblem solvingandproductdevelopment,theyworkcloselywithclientsto delivertailoredsolutionsforavarietyofapplications.

Duetocontinuedbusinessneeds,theyareseekingaCustomer Service/Technical SupportprofessionaltojointheirteaminMacquariePark.

AbouttheRole

Thisisanexcellentopportunityforsomeonewithatechnicalbackgroundwhoenjoyscombiningtechnicalknowledgewithcustomerinteraction.
Youwillplayakeyroleinsupportingcustomers,identifyingtechnical requirementsandassistingwiththedeliveryofproductsandengineeringsolutions.

Workingcloselywithengineers,customersandsuppliers,youwillhelpensureclientsreceivetherighttechnicaladviceandresponsiveservice.

KeyResponsibilities

• Providetechnicalsalesassistanceandproductsupporttocustomers.
• Understandcustomerrequirementsandrecommendappropriatesolutions.
• Respondtotechnicalenquiriesandassistwithtroubleshooting.
• Preparequotations,proposalsandproductinformation.
• Liaisewithengineers,suppliersandcustomerstoresolvetechnicalissues.
• Supportbusinessdevelopmentactivitiesandmaintainstrongcustomerrelationships.
• Assistwithorderprocessing,productselectionandongoingcustomerservice.
• Keepuptodatewithelectroniccomponents,productsandemergingtechnologies.

AboutYou

Tobesuccessfulinthisrole,youwillideallyhave:

Experienceintechnicalsales, customersupportorelectronicsdistribution.
Strongcommunicationandproblem-solvingskills.
Theabilitytointerprettechnicalspecificationsandexplaintechnicalconceptsclearly.
Acustomer-focusedapproachandtheconfidencetoengagewithbothtechnicalandnon-technicalstakeholders.
Goodorganisationalskillsandtheabilitytomanagemultipleenquiries.