Customer Care Specialist – Solutions Expert

Blackwoods; City of Melbourne; Vor Ort; AUD 60.000 - 70.000; Vollzeit

Benefits dieser Stelle

Team member discount

One Pass

Wesfarmers discounts

Training & development

Team events

Employee Assistance Program

Fitness Passport

Refer-A-Friend up to $2,000

Free onsite parking

Zusammenfassung

Blackwoods in Scoresby, VIC is seeking a motivated Customer Care professional to join our permanent full-time team. You will handle enquiries, resolve issues and ensure orders are tracked for timely delivery.

If you thrive in a fast-paced environment, enjoy helping customers and building strong relationships with internal teams, this role offers ongoing training, a supportive culture and opportunities to progress within Wesfarmers' family.

Qualifikationen

• 2+ years of customer service experience preferred.
• Strong communication and relationship-building skills.
• Proactive, solutions-focused mindset with attention to detail.
• Able to work in a fast-paced environment and manage priorities.

Aufgaben

• Providing outstanding customer service via phone and email
• Managing customer enquiries and resolving issues quickly and effectively
• Following up on orders to ensure delivery expectations are met
• Investigating and escalating issues when required
• Building strong relationships with customers and internal stakeholders
• Identifying opportunities to improve processes and customer outcomes
• Supporting administrative tasks and maintaining accurate records

Kenntnisse

Customer service

Strong communication

Relationship-building

Proactive problem-solving

Fast-paced work

Attention to detail

Team player

Jobbeschreibung

Blackwoods in Scoresby, VIC is seeking a motivated Customer Care professional to join our permanent full-time team. You will handle enquiries, resolve issues and ensure orders are tracked for timely delivery.

If you thrive in a fast-paced environment, enjoy helping customers and building strong relationships with internal teams, this role offers ongoing training, a supportive culture and opportunities to progress within Wesfarmers' family.