Technical Support Specialist

Tier One Recruitment; Willoughby; On-site; AUD 55,000 - 75,000; Full time

Job summary

Tier One Recruitment partners with a global leader in premium audio technology to hire a Technical Support & After Sales Service Specialist based in Chatswood, NSW. The role blends Level 1 technical support with end-to-end service coordination for professional audio gear.

You will troubleshoot issues, manage repairs and warranty claims, coordinate parts logistics, and guide customers through self-service tools, ensuring a smooth service experience from enquiry to resolution.

Qualifications

• 1–3+ years in technical support or after-sales service.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management.
• Passion for music, audio technology or electronics.
• Attention to detail and ability to multitask.
• Experience with Microsoft Office and ERP/service management systems.

Responsibilities

• Provide Level 1 technical support to customers and dealers via multiple channels.
• Troubleshoot issues and deliver timely solutions by phone, email and digital support.
• Manage repair, service and warranty cases from enquiry to resolution.
• Coordinate repairs, spare parts logistics and service activities with engineers.
• Guide customers through self-service tools and repair portals.
• Maintain accurate service documentation and case records.
• Provide proactive updates to ensure a seamless service lifecycle.
• Collaborate with technical, supply chain, finance and sales teams to meet service goals.
• Contribute to continuous improvement and knowledge sharing.

Skills

Technical support

Customer service

After-sales service

Troubleshooting

Communication

Stakeholder management

Microsoft Office

ERP/Service management

Tools

Microsoft Office

ERP/Service management systems

Job description

Technical Support & After Sales Service Specialist

Chatswood, NSW | Full Time

Are you passionate about music, technology and delivering exceptional customer experiences?

We're partnering with a global leader in premium audio technology to find a Technical Support & After Sales Service Specialist. This is a varied role combining Level 1 technical support with end-to-end after-sales service coordination across professional audio equipment, headphones, microphones and conferencing solutions.

Working closely with customers, dealers, service engineers and internal teams, you'll troubleshoot technical issues, coordinate repairs and warranty claims, and ensure a seamless customer experience from enquiry through to resolution.

Why Join?

Birthday leave and wellbeing initiatives

Regular social events and team activities

Global business with international career opportunities

Ongoing product and technical training

Supportive and collaborative team culture

Clear pathways into technical applications and commercial roles

What You'll Be Doing

• Provide Level 1 technical support to customers, dealers and internal stakeholders across a range of premium audio technology products.


• Troubleshoot technical issues and deliver timely solutions via phone, email and digital support channels.


• Manage repair, service and warranty cases from enquiry through to successful resolution.


• Coordinate repairs, spare parts logistics and service activities with engineers and internal teams.


• Guide customers through self-service tools, repair portals and technical resources.


• Ensure accurate service documentation, case tracking and customer records are maintained.


• Provide proactive updates and deliver a seamless customer experience throughout the service lifecycle.


• Handle customer enquiries and service-related concerns with professionalism and care.


• Collaborate closely with technical, supply chain, finance and sales teams to achieve service outcomes.


• Contribute to continuous improvement initiatives, product knowledge sharing and service excellence.

About You

• 1-3+ years' experience in technical support, customer service or after-sales service.


• Strong troubleshooting and problem-solving skills.


• Excellent communication and stakeholder management abilities.


• Passion for music, audio technology or electronics is a must


• Strong attention to detail and ability to manage multiple priorities.


• Experience with Microsoft Office and ERP/service management systems is highly regarded.

This is a fantastic opportunity to join an innovative global business where you'll combine your passion for technology and customer service while working with world-class audio products.