Customer Service & Sales Pro - Full-Time & Growth

Night n Day Group; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Steady work

Career opportunities

On-site parking

Barista coffee

Wellness programs

Job summary

Night n Day Group is expanding its Customer Service Sales Team in Caringbah, Sutherland Shire, offering several full-time roles. You will be the first point of contact for customers, handling enquiries by phone and email, processing sales orders, managing accounts, and delivering high-quality support with a friendly, solution-focused approach.

The role rewards teamwork, opportunities for development, training, and a positive company culture within an Australian-owned business that provides

Qualifications

• Previous experience in customer service, call centre, retail/sales or a similar customer-facing role.
• Proven experience delivering positive customer experiences and resolving enquiries in a timely and professional manner.
• Knowledge of sales processes and customer relationship management.
• Excellent verbal and written communication skills, together with a friendly, empathetic and professional approach.
• Intermediate computers skills and confidence learning new systems.
• Strong attention to detail and accurate data entry skills.
• Good organisation skills with the ability to manage competing priorities and deploy problem solving skills.
• A proactive, team-oriented attitude, with the ability to work in a high demand, customer centric environment.
• The ability to remain calm, patient and solutions-focused when handling challenging enquiries. (inbound/outbound calls, emails, tickets & walk-ins)
• Ability to identify sales opportunities and actively promote products and services to achieve sales targets and support business growth.

Responsibilities

• Handle enquiries via phone and email and provide high-quality customer support.
• Process sales orders accurately and manage customer accounts.
• Identify sales opportunities and promote products/services to reach targets.
• Collaborate with team to maintain a positive customer-focused culture.
• Assist in order management from enquiry to completion.

Job description

Night n Day Group is expanding its Customer Service Sales Team in Caringbah, Sutherland Shire, offering several full-time roles. You will be the first point of contact for customers, handling enquiries by phone and email, processing sales orders, managing accounts, and delivering high-quality support with a friendly, solution-focused approach.

The role rewards teamwork, opportunities for development, training, and a positive company culture within an Australian-owned business that provides