Customer Service

Night n Day Group; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Steady work

Career opportunities

On-site parking

Barista coffee

Wellness programs

Job summary

Night n Day Group is expanding its Customer Service Sales Team in Caringbah, Sutherland Shire, offering several full-time roles. You will be the first point of contact for customers, handling enquiries by phone and email, processing sales orders, managing accounts, and delivering high-quality support with a friendly, solution-focused approach.

The role rewards teamwork, opportunities for development, training, and a positive company culture within an Australian-owned business that provides

Qualifications

• Previous experience in customer service, call centre, retail/sales or a similar customer-facing role.
• Proven experience delivering positive customer experiences and resolving enquiries in a timely and professional manner.
• Knowledge of sales processes and customer relationship management.
• Excellent verbal and written communication skills, together with a friendly, empathetic and professional approach.
• Intermediate computers skills and confidence learning new systems.
• Strong attention to detail and accurate data entry skills.
• Good organisation skills with the ability to manage competing priorities and deploy problem solving skills.
• A proactive, team-oriented attitude, with the ability to work in a high demand, customer centric environment.
• The ability to remain calm, patient and solutions-focused when handling challenging enquiries. (inbound/outbound calls, emails, tickets & walk-ins)
• Ability to identify sales opportunities and actively promote products and services to achieve sales targets and support business growth.

Responsibilities

• Handle enquiries via phone and email and provide high-quality customer support.
• Process sales orders accurately and manage customer accounts.
• Identify sales opportunities and promote products/services to reach targets.
• Collaborate with team to maintain a positive customer-focused culture.
• Assist in order management from enquiry to completion.

Job description

We’re looking for people to join our Customer Service Sales Team, located in Caringbah, Sutherland Shire.

Several Full TIme Opportunities Available I Join Our Growing Team | Positions Available Now or from January 27

CUSTOMER SERVICE + SALES

We’re looking for people to join our Customer Service Sales Team, located in Caringbah, Sutherland Shire.

About Night n Day Group

Join a trusted, Australian-owned business offering secure, full-time employment, a supportive team environment and opportunities for development.

Established in 1989, Night n Day Group is a registered NDIS provider specialising in innovative, high-quality washable and reusable continence products, alongside a comprehensive range of healthcare consumables and disposable products. We provide complete continence care solutions to individuals, families, carers, healthcare professionals, the NDIS and aged care sectors across Australia.

With more than 36 years of experience, we are driven by a genuine passion for helping people, delivering exceptional customer care and making a meaningful difference to the lives of our customers.

About the Role

At Night n Day, our Customer Service team plays a vital role in shaping the experience of every person who interacts with our products. As the first point of contact for customers, partners, and community stakeholders, this role is central to delivering the care, professionalism, and responsiveness that define who we are.

Our Customer Service Team support customers from initial enquiry through to order completion, account management and beyond. This position handles enquiries via phone, and email, while accurately processing sales orders and providing high-quality support. It is ideal for someone who enjoys teamwork, problem‑solving, communicating clearly, & contributing to a positive, customer‑focused culture.

To be considered for this role you will need:

• Previous experience in customer service, call centre, retail/sales or a similar customer-facing role.

• Proven experience delivering positive customer experiences and resolving enquiries in a timely and professional manner.

• Knowledge of sales processes and customer relationship management.

• Excellent verbal and written communication skills, together with a friendly, empathetic and professional approach.

• Intermediate computers skills and confidence learning new systems.

• Strong attention to detail and accurate data entry skills.

• Good organisation skills with the ability to manage competing priorities and deploy problem solving skills.

• A proactive, team-oriented attitude, with the ability to work in a high demand, customer centric environment.

• The ability to remain calm, patient and solutions-focused when handling challenging enquiries. (inbound/outbound calls, emails, tickets & walk-ins)

• Ability to identify sales opportunities and actively promote products and services to achieve sales targets and support business growth.

Perks & Benefits

• Steady work I Monday - Friday I 38 hrs p/wk I Training & Professional Development with Career Opportunites

• Working in a dynamic & supportive team environment, offering a strong positive company culture.

• Diverse and engaging role with daily customer interaction.

• Opportunity for occasional travel to industry expos and events, with performance-based bonus opportunities.

• Employee recognition and reward programs, discounts on company products, free daily barista coffee, social events, on-site parking, EAP and wellness programs.

Application Process

If you're looking for full-time work and this sounds like a good fit for you, we would love to hear from you!Please apply via SEEK with your CV and salary expectations.

Applications will be reviewed as they are received. Selected candidates will be contacted for phone screening prior to in person interviews for those shortlisted.

You can find out more about our company by following the link to our website: IncontinenceProducts.com.au ANDnightnday.com.au

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