Customer Service & Sales Administrator

Talent Right; Greater Shepparton; Vor Ort; AUD 55.000 - 65.000; Vollzeit

Zusammenfassung

All Storage Systems in Shepparton is seeking a friendly Customer Service and Sales Administrator to front the showroom and phones. You will quote, follow up, enter orders, and keep the showroom and CRM running smoothly.

You’ll handle a mix of enquiries, process quotes and invoices, and support the sales team with follow-ups and administration, with training provided on HubSpot and product ranges.

Qualifikationen

• Previous experience in reception or customer service is desirable.
• Confident on the phone and able to make follow-up calls.
• Good communication with a range of people from tradies to corporate managers.
• Organised and accurate, able to handle interruptions.

Aufgaben

• Front of House: greet customers, answer calls, and direct enquiries.
• Sales Support: process quotes and sales orders, follow-ups, and invoicing.
• Office/Team Support: maintain reception area, stock, and supplies; assist with errands.
• Use HubSpot CRM to log interactions and keep records up to date.
• Collaborate with sales reps and management for smooth showroom operations.

Kenntnisse

Reception experience

Customer service

Sales administration

Phone skills

Organisational skills

Microsoft Office

Tools

HubSpot

Jobbeschreibung

Talent Right is proud to partner exclusively with All Storage Systems to recruit a capable, people-focused Customer Service and Sales Administrator to join their Shepparton team.

This is a front-of-house role with a lot in it. You are the first voice on the phone and the first face customers see when they walk through the door, and you'll also quote, follow up, enter orders, and keep the place running smoothly. If you want a quiet desk job in a narrow lane, this will not suit. If you like a day with real variety and you are the sort of person who sees what needs doing and gets on with it, keep reading.

About RDMP Investments/All Storage Systems

RDMP Investments is a family-owned Shepparton business that has been operating for more than thirty years, supplying storage and fit-out solutions across three divisions: All Storage Systems, All Sheds, and Seats Plus. This role sits within All Storage Systems, which specialises in industrial and commercial warehouse and office fit-outs (shelving, racking, and workbenches). If a customer needs something from All Sheds or Seats Plus, you'll just point them to the right salesperson.

Customers range from tradies kitting out their vehicles, through to warehouse and logistics operators, corporate office managers, and local homeowners planning a shed. The team is around twenty-five across sales, marketing, and operations, working out of one site with a showroom at the front.

About the Role

You will be the friendly face at the front desk and voice on the phone representing all divisions for the business, so a natural, people focused manner is key.

Every call into the business comes to you first. You will take the enquiry, work out whether you can help directly or whether it needs one of the sales team, and route it properly. The same goes for walk-ins, with five or more customers through the showroom door on an average day. Straightforward enquiries, a price for an office chair or a simple product question about shelving, you will handle yourself from start to finish.

Behind you, sits the sales administration. You will process quotes and orders, type up handwritten quotes from the sales team, enter orders for the reps out on the road, issue invoices, and keep HubSpot clean and current. Roughly a third of your week goes on this side of the job.

The part that matters most is the follow-up. When a quote goes out, you are the one who picks up the phone a day or two later to check it landed, answer any questions, and move it forward. This is not passive reception work. It takes confidence and a bit of tenacity.

HubSpot runs the CRM. Full training is provided, so prior experience with it is not needed.

Key Responsibilities

Front of House and Customer Service

• Greet walk-in customers, qualify what they need, and direct them to the right division
• Answer all incoming calls, handle what you can directly, and route the rest accurately
• Assist customers with straightforward product enquiries and sales through to completion
• Keep reception and the showroom presentable, including brochures and business cards

Sales Support and Administration

• Process quotes and sales orders accurately and on time
• Monitor the sales inbox and action enquiries, quotes, and follow-ups
• Follow up on open quotes by phone, log responses in HubSpot, and progress deals through the pipeline
• Type up handwritten quotes and enter orders on behalf of the sales team
• Generate and issue sales invoices
• Monitor the daily sales order listing and keep customers updated on progress and delays
• Call customers after delivery to check they are happy
• Complete Safe Work Load signage and audit reports
• Attend and contribute to weekly sales meetings

Office and Team Support

• Prepare morning tea for the team
• Keep the kitchens tidy and the bathroom and stationery supplies stocked
• Manage mail, shredding, and ordering
• Run occasional external errands including banking, Officeworks, and Woolworths

The Ideal Candidate

• Previous experience in reception, customer service, sales administration, or a similar role is desirable, as full training will be provided for the right candidate.
• Confident on the phone, including making outbound follow-up calls, not just answering them
• Genuinely good with people, and able to hold a conversation with anyone from a tradie to a corporate office manager
• Organised and accurate, and able to handle interruptions without dropping things
• Notices what needs doing and does it, rather than waiting to be asked
• Comfortable across Microsoft Office, particularly Word, Excel, and Outlook
• Reliable, positive, and takes pride in doing a job properly

Why RDMP Investments/All Storage Systems?

• Monday to Friday, 8:00 am to 5:00 pm with an hour for lunch, no weekends
• On-site parking
• Full training on HubSpot and the product range
• Real progression into sales or account management for the right person
• A family-owned business of more than thirty years with a settled, friendly team
• Genuine variety, with no two days the same