Sales & Customer Service Representative

Chandler Macleod Group; Greater Dandenong; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Permanent role

Office-based with occasional site/meet

Established client relationships to be

Small close-knit team

Job summary

Chandler Macleod Group is seeking a commercially minded Sales & Customer Service Representative in Dandenong South. The role focuses on maintaining strong client relationships, generating dry hire opportunities across civil and construction sectors, and handling inbound enquiries with proactive outreach.

A hands-on, office-based position in a close-knit team. The successful candidate will proactively contact clients, prepare quotes, re-engage dormant accounts, and coordinate with the wider team

Qualifications

• Experience in sales or customer service within hire or rental industries is advantageous.
• Strong communication and relationship-building skills.
• Proficient in CRM and quotes preparation.

Responsibilities

• Proactively contact existing and prospective clients to generate hire opportunities.
• Build and maintain relationships with clients in civil and construction sectors.
• Re-engage dormant clients and identify upcoming projects or equipment needs.
• Manage inbound hire enquiries via phone and email and prepare quotes.
• Follow up outstanding opportunities and promote equipment to maximise fleet utilisation.
• Maintain accurate client and sales activity in HubSpot CRM.
• Assist with incoming calls and general client enquiries as needed.
• Participate in meetings and site visits when beneficial.
• Collaborate with the team to sustain client engagement and sales momentum.

Job description

We are seeking a commercially minded and personable Sales & Customer Service Representativeto join an established plant and equipment hire business based in Dandenong South.

This is a hands-on, phone-based role focused on maintaining strong client relationships and generating dry hire opportunities across the civil and construction industries.

A large part of your day will involve proactively contacting existing and previous clients, keeping the business front of mind and understanding their upcoming projects and equipment requirements. You'll also manage inbound hire enquiries, prepare and follow up quotes, re-engage dormant clients and identify opportunities to develop new business.

There is a genuine sales element to the role, so you'll need to be comfortable picking up the phone, starting conversations and asking for the business. However, this isn't a traditional BDM position focused solely on cold acquisition or being out on the road.

Working within a small, close-knit team, you'll also be someone who is happy to jump in and assist with incoming calls and general client enquiries when needed.

Key Responsibilities

• Proactively contact existing, previous and prospective clients to generate hire opportunities
• Build and maintain relationships with clients across the civil and construction sectors
• Re-engage dormant clients and identify upcoming projects or equipment requirements
• Manage inbound hire enquiries via phone and email
• Prepare quotes and proactively follow up outstanding opportunities
• Identify and approach prospective clients where appropriate
• Promote available equipment to maximise fleet utilisation
• Maintain accurate client and sales activity within HubSpot CRM
• Assist with incoming calls and general client enquiries across the office when required
• Conduct phone and Microsoft Teams meetings, with occasional site visits where beneficial
• Work closely with the wider team to maintain client engagement and sales momentum

About You

We're looking for someone who genuinely enjoys speaking with clients and is comfortable with the commercial side of relationship building.

• Confident making proactive outbound calls and asking clients about upcoming requirements
• Personable, genuine and able to build rapport quickly
• Commercially minded and comfortable identifying sales opportunities
• Comfortable approaching new clients as well as working with established relationships
• Persistent with follow-ups without being overly pushy
• Reliable, consistent and willing to get involved wherever needed
• Organised and disciplined with quotes, follow-ups and CRM activity
• Comfortable working autonomously within a small office environment
• Looking for a stable, long-term opportunity where you can become a valued part of the team

Experience within plant and equipment hire, earthmoving, civil construction, construction or a related industrywill be highly regarded. Strong internal sales, hire or client relationship experience from another industry will also be considered.

What's on Offer

• $80,000-$85,000 + super
• Permanent, full-time opportunity
• Dandenong South location
• 100% office-based, with occasional site visits
• Small, close-knit and down-to-earth team
• Established client relationships to build upon
• A varied mix of client relationships, hire coordination and proactive sales
• Stable, long-term opportunity within an established business