Customer Service Representative (Transport)

SILK Contract Logistics; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Safe workplace

Career development opportunities

Job summary

Silk Logistics is seeking a Customer Service Representative to join our Landside Logistics team in Yennora. You will deliver exceptional service to our growing customer base and liaise with customers and internal stakeholders to resolve operational issues.

This permanent full-time role runs Monday to Friday, 8:00am to 4:00pm, and offers opportunities to improve efficiency, maintain accurate records, and support safety compliance across our site.

Qualifications

• Previous experience in a transport operational environment (essential).
• Relevant qualification, licence, or industry certification (desirable).
• Strong communication and stakeholder management skills; ability to prioritise tasks in a fast-paced environment.

Responsibilities

• Liaise with customers and internal stakeholders to resolve operational issues.
• Prepare and maintain accurate operational system records and documentation.
• Identify opportunities to improve efficiency and customer service outcomes.
• Support compliance with company policies, procedures, and safety requirements.

Skills

Transport operations experience

Strong communication

Stakeholder management

Prioritisation

Attention to detail

Problem solving

Education

Relevant qualification/licence/certification

Tools

Microsoft Office

Business systems

Job description

Customer Service Representative (Transport)

We are currently seeking a Customer Service Representative to join our Landside Logistics team in, based in Yennora. In this role, you will deliver exceptional service to our valued and expanding customer base.

This is a permanent full-time position working Monday to Friday, 8:00am to 4:00pm.

Key Accountabilities

• Liaise with customers and internal stakeholders to resolve operational issues
• Prepare and maintain accurate operational system records and documentation
• Identify opportunities to improve efficiency and customer service outcomes
• Support compliance with company policies, procedures, and safety requirements

Qualifications, Skills and Experience

• Previous experience in a transport operational environment (essential)
• Relevant qualification, licence, or industry certification (desirable)
• Strong communication and stakeholder management skills
• Ability to prioritise tasks and work effectively in a fast-paced environment
• High level of attention to detail and problem-solving capability
• Proficiency in Microsoft Office and relevant business systems

About Us

Silk Logistics is one of Australia’s leading national logistics providers, delivering innovative and customer-focused supply chain solutions. We pride ourselves on exceptional service, operational excellence, and fostering a strong, collaborative team culture across all our sites.

Why Join Our Team

• We are committed to providing a safe workplace, ongoing development opportunities, and clear pathways for career progression.

Join us and be part of a business where your work truly makes a difference.