CUSTOMER SERVICE REPRESENTATIVE - TELESALES (6 month contract)

Frozen Distributor Network; Sydney; On-site; AUD 36,000 - 44,000; Part time

Job summary

Frozen Distributor Network is seeking a Customer Service Representative - Telesales for a 6 month, part-time contract at our MINTO, NSW site. The role focuses on outbound calls to existing customers across Sydney and regional NSW, with inbound calls and order support. Training is provided to achieve sales and KPI targets.

The position runs Monday to Friday with a minimum of 20 hours per week, starting 8am. Ideal candidates have strong customer service and telesales experience and enjoy building

Qualifications

• Customer service experience in a call centre or telesales environment is essential.
• Ability to complete an outbound call queue within targets (training provided).
• Handle inbound calls (training provided).
• Assist customers with ordering by providing brand information and promo details (training provided).

Responsibilities

• Outbound calling from a system-generated queue to existing customers across Sydney, Wollongong, Canberra and surrounding areas.
• Answer inbound calls and support customers with orders and promotions.
• Meet sales and KPI targets with guidance and training included.
• Provide brand information and promotional details to outlets to aid ordering.

Skills

Customer service

Call centre experience

Telesales

Communication skills

Job description

CUSTOMER SERVICE REPRESENTATIVE - TELESALES (6 month contract)

Frozen Distributor Network is an FMCG Distribution Company that distributes Streets and Ben & Jerry's Ice cream to the Route Trade throughout Sydney, Wollongong, Canberra, Newcastle and the Greater New England Area.

We are a highly motivated and passionate business delivering excellence in customer service.

The team adopts a winning culture, whereby, both individual and team performance is encouraged and recognised.

About the role

We are looking fora dynamic & energetic personfor a 6 month contract role in our sales centre located at MINTO, NSW sellingeveryone's favourite ice cream brands such as Ben & Jerry's, Paddle Pop, Magnum and more. The role is predominantly outbound calling from a system generated call queue to existing customers throughout Sydney, Wollongong, Canberra, Newcastle, Greater New England Area and more. If you enjoy developingcustomer relationships andachieving individual and team-based sales objectives then this role is for you.

Benefits and perks

This is a 6 month contract PART TIME role, with a minimum of 20 Hours per week.

Work 5 days a week, MONDAY to FRIDAY(No weekends)

Start time is 8am at our sales centre at MINTO, NSW.

Shifts typically finish by 12 - 1pm for you to enjoy your afternoons or be availablefor school pickup.

Skills and experience

Customer service experience in a call centre/Telesales environment is essential.

Have the ability to complete an assigned outbound call queue in the time required achieving sales and KPI targets (Training provided).

Answer inbound calls (Training provided).

Assist customers with their ordering by providing brand information and promotional detail specific to the outlet (Training provided).