Ice Cream Telesales Specialist – 6-Month Contract

Frozen Distributor Network; Sydney; On-site; AUD 36,000 - 44,000; Part time

Job summary

Frozen Distributor Network is seeking a Customer Service Representative - Telesales for a 6 month, part-time contract at our MINTO, NSW site. The role focuses on outbound calls to existing customers across Sydney and regional NSW, with inbound calls and order support. Training is provided to achieve sales and KPI targets.

The position runs Monday to Friday with a minimum of 20 hours per week, starting 8am. Ideal candidates have strong customer service and telesales experience and enjoy building

Qualifications

• Customer service experience in a call centre or telesales environment is essential.
• Ability to complete an outbound call queue within targets (training provided).
• Handle inbound calls (training provided).
• Assist customers with ordering by providing brand information and promo details (training provided).

Responsibilities

• Outbound calling from a system-generated queue to existing customers across Sydney, Wollongong, Canberra and surrounding areas.
• Answer inbound calls and support customers with orders and promotions.
• Meet sales and KPI targets with guidance and training included.
• Provide brand information and promotional details to outlets to aid ordering.

Skills

Customer service

Call centre experience

Telesales

Communication skills

Job description

Frozen Distributor Network is seeking a Customer Service Representative - Telesales for a 6 month, part-time contract at our MINTO, NSW site. The role focuses on outbound calls to existing customers across Sydney and regional NSW, with inbound calls and order support. Training is provided to achieve sales and KPI targets.

The position runs Monday to Friday with a minimum of 20 hours per week, starting 8am. Ideal candidates have strong customer service and telesales experience and enjoy building