Customer Service Representative - South Western Sydney

IMB Limited; Sydney; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Great training and onboarding

Genuine career pathways

Diversity and inclusion

Wellbeing days

Friendly team environment

Product concessions

Purchased leave options

Job summary

IMB Limited is seeking two part-time Customer Service Representatives to join our South Western Sydney team. Roles are Monday to Friday, 5 hours per day, based at Oran Park and Macarthur Square with training, then covering branches across Sydney South-West.

Ideal candidates will have customer service experience, a genuine interest in financial services, and own transport. You’ll handle cash, use MS Office, and support branch teams while upholding regulatory standards.

Qualifications

• Experience in customer service.
• Able to work Monday-Friday.
• Own transport and located Campbelltown and/or Oran Park.
• Demonstrated interest, experience or education relating to financial services.
• Cash handling experience and an accurate eye for detail.
• A learning mindset and ambition to build a career in the banking industry.
• An aptitude for technology and proficient in MS Office programs/apps.

Responsibilities

• Helping customers with their banking and insurance needs face to face, over the phone and online.
• Exploring new opportunities to find the right financial solutions that may improve their position.
• Using various technologies, systems and digital platforms.
• Cash handling, balancing and administrative duties.
• Working with Branch Managers and teams to collectively achieve the goals and objectives.
• Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.

Skills

Customer service

Cash handling

MS Office

Own transport

Flexible attitude

Technology aptitude

Job description

Customer Service Representative - South Western Sydney

As aCustomerService Representative,you will join our teamin providing great service and support to IMB Customers in relation to their financial needs.We are currently hiring twopart-timers, both working Monday to Friday, 5 hours per day. One position is based at Oran Park, and one atMacarthur Square (Campbelltown)for training, then working at branches across Sydney South-West as needed. Due to the varied locations, candidates located in South-Western Sydneywithown transport are preferred.

About the role

Helping customers with their banking and insurance needsface to face, over the phone and online

Exploring new opportunities to find the right financial solutions that may improve their position

Using various technologies, systems and digital platforms

Cash handling, balancing and administrative duties

Working with Branch Managers and teams to collectively achieve the goals and objectives

Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.

About you

Experience in customerservice

Available to work Monday-Friday

Own transport and located Campbelltown and/or Oran Park

Demonstrated interest, experience or education relating to financial services

Cash handling experience and an accurate eye for detail

A learning mindset and ambition to build a career in the banking industry

An aptitude for technology and proficient in MS Office programs/apps

Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment

A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements

A genuine desire to help people, work directly with customers as well as work with and support a team

The willingness to travel within the region as required for training and staff relief.

Why IMB?

IMB Bank is a leading customer-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive, and authentic banking to help our customers and communities be better off and we've been doing that for over 145 years. An award-winning andgrowing organisation, we've donated more than $13 million through our Community Foundation to over 1100 projects in our communities.

IMB benefits include:

Great training and onboarding

Genuine career pathways and opportunity to accelerate your skills and experience

A supportive culture that actively promotes diversity and inclusion

Designated wellbeing days

Friendly and professional team environment

Product concessions

Purchased leave options

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Having recently been recognised by Forbes Magazine as one of the world's best banks based on a global survey of 40,000 banking customers, we like to think we are a compelling, alternative employer to the major banks and large corporations. Continuing to refine and build our capability, ensures IMB remains one of the country's leading edge banks.

At IMB, we share a vision and a passion for continuously improving the way we do things - not only with our members' needs and experiences at the core of our thinking, but in the interests of creating great experiences and learning opportunities for our people. We are undergoing an exciting growth and transformational agenda perfect for professional development and opportunity.

Its our small to medium size and structure that makes us more nimble, easier to navigate and get things done. With a strong sense of camaraderie and respect for each other, our members and our business partners, the size of our company means we are able to connect easily and forge meaningful and beneficial relationships that help us succeed both professionally and personally.

For current and future employees with the ambition, drive, initiative and desire to kick goals and make a difference, IMB has a range of key strategic and operational initiatives under foot that will help build the capability and skills of our people and provide a sense of achievement and recognition. Some of these initiatives have seen IMB at the forefront in banking, delivering competitive digital services and solutions to our members such as our Mobile App, Osko real time payments and a range of mobile wallets and our online mortgage application solution.

There's a lot to do on our agenda and we are excited about the next phase of our growth... And of course we'll keep having some fun along the way!

Our Size May Be To Your Advantage

Having recently been recognised by Forbes Magazine as one of the world's best banks based on a global survey of 40,000 banking customers, we like to think we are a compelling, alternative employer to the major banks and large corporations. Continuing to refine and build our capability, ensures IMB remains one of the country's leading edge banks.

At IMB, we share a vision and a passion for continuously improving the way we do things - not only with our members' needs and experiences at the core of our thinking, but in the interests of creating great experiences and learning opportunities for our people. We are undergoing an exciting growth and transformational agenda perfect for professional development and opportunity.

Its our small to medium size and structure that makes us more nimble, easier to navigate and get things done. With a strong sense of camaraderie and respect for each other, our members and our business partners, the size of our company means we are able to connect easily and forge meaningful and beneficial relationships that help us succeed both professionally and personally.

For current and future employees with the ambition, drive, initiative and desire to kick goals and make a difference, IMB has a range of key strategic and operational initiatives under foot that will help build the capability and skills of our people and provide a sense of achievement and recognition. Some of these initiatives have seen IMB at the forefront in banking, delivering competitive digital services and solutions to our members such as our Mobile App, Osko real time payments and a range of mobile wallets and our online mortgage application solution.

There's a lot to do on our agenda and we are excited about the next phase of our growth... And of course we'll keep having some fun along the way!

What can I earn as a Customer Service Representative