Customer Service Representative - South Western Sydney

IMB Bank; Camden; On-site; AUD 26,000 - 34,000; Part time

Job summary

IMB Bank is seeking two part-time Customer Service Representatives to support customers across South Western Sydney. Training will be at Oran Park and Macarthur Square (Campbelltown), with duties spanning branches across Sydney South-West as needed.

The role focuses on face-to-face, phone and online service for banking and insurance needs, cash handling, and collaboration with branch teams to achieve targets while upholding regulatory standards.

Qualifications

• Experience in customer service or front-line roles.
• Available to work Monday–Friday, 5 hours per day.
• Own transport and located in Campbelltown or Oran Park.
• Interest or education in financial services is a plus.
• Cash handling experience and attention to detail.
• Willingness to travel within the region for training and relief staff.

Responsibilities

• Assist customers with banking and insurance needs face to face, over the phone and online.
• Explore opportunities to find suitable financial solutions for customers.
• Use various technologies, systems and digital platforms to support service delivery.
• Perform cash handling, balancing and administrative duties.
• Collaborate with Branch Managers and teams to achieve branch goals.
• Maintain high operational adherence to company and regulatory standards.

Skills

Customer service

Own transport

Learning mindset

Technology proficiency

Tools

MS Office

Job description

Customer Service Representative - South Western Sydney

As aCustomerService Representative,you will join our teamin providing great service and support to IMB Customers in relation to their financial needs.We are currently hiring twopart-timers, both working Monday to Friday, 5 hours per day. One position is based at Oran Park, and one atMacarthur Square (Campbelltown)for training, then working at branches across Sydney South-West as needed. Due to the varied locations, candidates located in South-Western Sydneywithown transport are preferred.

About the role

• Helping customers with their banking and insurance needsface to face, over the phone and online
• Exploring new opportunities to find the right financial solutions that may improve their position
• Using various technologies, systems and digital platforms
• Cash handling, balancing and administrative duties
• Working with Branch Managers and teams to collectively achieve the goals and objectives
• Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.

About you

• Experience in customerservice
• Available to work Monday-Friday
• Own transport and located Campbelltown and/or Oran Park
• Demonstrated interest, experience or education relating to financial services
• Cash handling experience and an accurate eye for detail
• A learning mindset and ambition to build a career in the banking industry
• An aptitude for technology and proficient in MS Office programs/apps
• Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
• A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
• A genuine desire to help people, work directly with customers as well as work with and support a team
• The willingness to travel within the region as required for training and staff relief.

Why IMB?

IMB Bank is a leading customer-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive, and authentic banking to help our customers and communities be better off and we’ve been doing that for over 145 years. An award-winning andgrowing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in our communities.

IMB benefits include:

• Great training and onboarding
• Genuine career pathways and opportunity to accelerate your skills and experience
• A supportive culture that actively promotes diversity and inclusion
• Designated wellbeing days
• Friendly and professional team environment
• Product concessions
• Purchased leave options

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